At a Glance
- Tasks: Manage client accounts, ensuring exceptional service and long-term value.
- Company: Join Yü Energy, a rapidly growing company in the energy sector.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and competitive salary.
- Other info: Dynamic work environment with excellent career growth potential.
- Why this job: Make a real impact on customer service excellence and build strong relationships.
- Qualifications: Experience in account management and strong relationship-building skills required.
The predicted salary is between 28000 - 32000 € per year.
Department: YUR - 2105 - Operational Support
Location: Leicester
Compensation: £28,000 - £32,000 / year
Reports to: Senior Commercial Manager
Location: Leicester LE3 5BZ (Fully office-based role)
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based from our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy. Passionate, proactive, and motivated people are the driving force behind our success—and you could be part of that story.
In the role of Portfolio Account Manager, you will be responsible for delivering outstanding service and long‑term value across a portfolio of Third‑Party Intermediaries (TPIs) within the SME and Mid‑Market sectors. You will bring experience in building strong, trust‑based relationships, with a proven track record of enhancing client satisfaction and retention within the business utility sector. You will work closely with your TPI partners to ensure our brand proposition and products are seamlessly embedded into their customer journey, resolving any challenges efficiently and effectively.
Acting as a key point of contact for Yu Energy, you will support your partners’ ongoing performance, build strong networks within each organisation, and create additional value through regular engagement, support, and collaboration. Alongside managing your own portfolio, you will collaborate with Strategic Account Managers to provide pricing and service support when required. This offers an excellent opportunity to further develop your expertise and gain exposure to some of our larger and more complex accounts.
Your primary responsibility is to take accountability for leading the engagement of our Business Account Customers. From the moment a prospect agrees to become a Yü customer, you will manage the end‑to‑end interaction throughout their lifecycle. Your focus will be on onboarding performance, billing, revenue management and cash management performance and Smart Install bookings.
What We Need From Yü
- Accountable for managing Business Account customers accounts, including onboarding, billing, revenue management performance, and cash management performance.
- Strengthen day‑to‑day client relationships through exceptional client service, in‑depth knowledge of the client’s industry and business and impeccable delivery and client engagement.
- Develop and manage key strategic relationships across key clients and stakeholders to drive successful engagement programmes.
- Ensure risks and opportunities are fully understood and communicated, identifying the best ways of mitigating the key risks and maximizing the key opportunities.
- Support department‑wide development initiatives.
- Maintain and enhance knowledge of the energy industry.
- Monitor competitive activity within the assigned customers, being alert to any opportunities and threats.
- Analyse client needs and provide tailored solutions.
- Collaborate with cross‑department teams to ensure client satisfaction.
- Provide regular reports and updates to the line management and other stakeholders.
- Manage and support projects from end to end.
- Develop key relationships across the organisation and with third parties.
- Train new starters on processes and policies.
- Seek improvements in working processes and practices.
- Confidently promote effective communication within the wider team and cross‑departmental.
About Yü
- Advanced relationship management skills, with the ability to build, influence, and sustain strong partnerships both internally and externally at all levels.
- Strong commercial acumen, navigating complex partner requirements and identifying opportunities to maximise long‑term value.
- End‑to‑end ownership mindset, taking full accountability for all account touchpoints and the overall partner experience.
- Proactive account management approach, including leading regular strategic reviews, identifying risks and opportunities, and driving continuous improvement.
- Highly strategic and forward‑thinking, with a proactive approach to portfolio growth and partner development.
- Influence‑led, with the ability to shape decisions, challenge constructively, and drive outcomes without direct authority.
- Demonstrates strong ownership, accountability, and a bias for action in managing high‑value relationships.
Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Portfolio Account Manager - Elite in Leicester employer: Yu Energy
At Yü Energy, we pride ourselves on fostering a dynamic and supportive work environment in our Leicester office, where passionate and proactive individuals can thrive. With a strong focus on employee development, we offer extensive learning opportunities, competitive benefits, and a culture that values collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Account Manager - Elite in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at Yu Energy on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Yu Energy’s values, recent news, and their approach to customer service. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you can demonstrate your relationship management skills and your proactive approach to account management—these are key for the Portfolio Account Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Portfolio Account Manager - Elite in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Portfolio Account Manager. Highlight your experience in managing client relationships and any relevant achievements in the business utility sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service excellence and how your proactive approach aligns with our values at Yu Energy. Let us know why you're excited about this opportunity!
Showcase Your Skills:Don’t forget to highlight your advanced relationship management skills and commercial acumen. We’re looking for someone who can navigate complex partner requirements, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board for this exciting journey with Yu Energy!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Yu Energy and the role of Portfolio Account Manager. Familiarise yourself with their services, values, and recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Relationship Skills
Since this role heavily focuses on building strong relationships, prepare examples from your past experiences where you've successfully managed client accounts or partnerships. Highlight how you resolved challenges and enhanced client satisfaction—this will demonstrate your fit for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential risks and opportunities in account management and be ready to discuss how you would approach them. This shows your proactive mindset and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, growth opportunities within the company, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
