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For Companies At a Glance
- Tasks: Resolve customer enquiries and maintain data to ensure top-notch service.
- Company: A growing energy company in Leicester with a focus on customer success.
- Benefits: Competitive pay, annual leave, and development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Proven customer service experience and knowledge of Office 365.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A growing energy company in Leicester seeks a Customer Service Specialist to join their Customer Success Team. This critical role involves resolving customer enquiries, maintaining data, and ensuring high service standards.
Ideal candidates will have:
- Proven customer service experience
- Effective decision-making skills
- Good knowledge of Office 365
The position offers competitive pay and a wide array of employee benefits including annual leave, development opportunities, and more.
Leicester Customer Success & Renewals Specialist employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leicester Customer Success & Renewals Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success & Renewals Specialist role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve enquiries effectively. We want you to shine when it comes to showcasing your decision-making skills!
✨Tip Number 3
Show off your Office 365 skills! Brush up on the tools and features that are relevant to the role. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Leicester Customer Success & Renewals Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the role of a Customer Success & Renewals Specialist, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Office 365 Skills: Since good knowledge of Office 365 is a must, make sure to mention any specific tools or applications you’re familiar with. We love seeing candidates who can hit the ground running with tech skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at Yu Energy
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to share examples from your past experiences. Think about how you've resolved customer issues and maintained high service standards, as this will show your potential employer that you understand the role.
✨Familiarise Yourself with Office 365
Since the job requires good knowledge of Office 365, make sure you're comfortable navigating its applications. You might be asked about how you use tools like Excel or Outlook in a customer service context, so having specific examples ready can really set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills. Practice answering questions like, 'How would you handle an unhappy customer?' This will help you demonstrate your problem-solving abilities and show that you can think on your feet.
✨Show Enthusiasm for the Company
Research the energy company and understand their values and mission. Showing genuine interest in their work and how you can contribute to their success will make a positive impression. It’s all about connecting your skills to their goals!
