Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the complaints team to enhance customer satisfaction and drive operational change.
- Company: A growing energy company in Leicester with a focus on customer service.
- Benefits: Comprehensive employee benefits and clear growth prospects.
- Why this job: Join a supportive environment and make a real impact on customer experiences.
- Qualifications: 3 years in customer service and 1 year in a complaints department preferred.
- Other info: Exciting long-term career opportunity with room for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A growing energy company in Leicester seeks a Complaints Team Leader to drive operational change and enhance customer satisfaction. This role involves managing the complaint process end-to-end and working closely with teams to improve resolution efficiency.
Ideal candidates should have 3 years in customer service and preferably 1 year in a complaints department. A supportive environment with comprehensive employee benefits and clear growth prospects is offered, making it an exciting long-term career opportunity.
Energy Complaints Team Lead — Drive Resolution & Growth in Leicester employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Complaints Team Lead — Drive Resolution & Growth in Leicester
✨Tip Number 1
Network like a pro! Reach out to current employees at the energy company on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use specific examples from your past experience to demonstrate how you’ve successfully resolved customer complaints and improved processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Energy Complaints Team Lead — Drive Resolution & Growth in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaints management. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving operational change and enhancing customer satisfaction. Let us know what makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complaints in the past. We love candidates who can demonstrate their ability to improve resolution efficiency and drive positive outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing energy company!
How to prepare for a job interview at Yu Energy
✨Know the Company Inside Out
Before your interview, do some digging into the energy company’s values, mission, and recent developments. Understanding their approach to customer satisfaction and operational change will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Experience
Since they’re looking for someone with at least 3 years in customer service, be ready to share specific examples of how you've handled complaints or difficult situations. Highlight any metrics or outcomes that demonstrate your effectiveness in improving customer satisfaction.
✨Demonstrate Leadership Skills
As a Complaints Team Leader, you'll need to manage and motivate a team. Prepare to discuss your leadership style and provide examples of how you've successfully led teams in the past, especially in resolving complaints or driving operational changes.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about their strategies for enhancing resolution efficiency or how they measure success in the complaints department. This shows your proactive mindset and interest in contributing to their growth.
