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- Tasks: Negotiate with customers to resolve overdue debts and develop sustainable payment solutions.
- Company: Join one of the UK's leading energy providers with a dynamic team culture.
- Benefits: Earn £25,000 - £26,000 plus quarterly bonuses and enjoy 24 days annual leave.
- Why this job: Make a real impact in the energy sector while developing your negotiation skills.
- Qualifications: Strong negotiation skills and a customer service background are essential.
- Other info: Flexible working hours and excellent career growth opportunities await you.
The predicted salary is between 25000 - 26000 £ per year.
Department: YUR - 2080 - Customer Services
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Early Arrears Manager
Compensation: £25,000 - £26,000 / year
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
Salary: £25,000 - £26,000 dependant on experience.
Bonus: Opportunity to earn £1245 every 3 months.
Join Our Growing Team and Help Us Lead the Way! We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started—and we want you to be part of our exciting journey.
Due to our rapid growth, we’re now looking for dynamic, talented individuals to join our team as Early Arrears Advisor. This is not just about handling traditional credit control—it’s about being a key negotiator, building relationships, and delivering results. We need passionate professionals who are ready to take on new challenges, think outside the box, and help us lead the charge in the energy debt recovery sector.
At Yü, we’re driven by the belief that positive, motivated people are the key to our continued success. We don’t just want to fill a position; we want to find someone who’s eager to make an impact, be a part of a supportive and dynamic team, and contribute to our ongoing growth. We offer a fantastic work environment, excellent opportunities for professional development, and the chance to earn quarterly performance bonuses!
What We Need from Yü Here’s a taste of what you’ll be doing:
- Negotiating with customers: You will work with commercial customers to resolve overdue debts while maintaining positive, professional relationships.
- Developing payment solutions: By understanding customers’ financial situations, you will help negotiate sustainable payment arrangements that suit their needs and circumstances.
- Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays.
- Collaborating with teams: You will work closely with both internal and external teams to maintain a unified, efficient approach.
- Providing performance updates: Prepare accurate management information to report on your individual performance and success.
About Yü If you have what it takes you could be just what we’re looking for…
- Strong Negotiation Skills: You’re a natural at negotiating win‑win solutions and are adept at managing sensitive conversations with tact and diplomacy.
- Previous Experience: While experience as a Credit Controller or Collections Advisor is beneficial, we are open to individuals with strong negotiation skills and customer service backgrounds.
- Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively.
- Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders.
- Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.
- Ambition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally.
- Team Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals.
- Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results‑driven, with a track record of hitting targets and managing your time efficiently.
Yü Come First We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Early Arrears Advisor in Leicester employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Early Arrears Advisor in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü and its values. This will help you connect your skills to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about building relationships and resolving issues, think of some scenarios where you can demonstrate your ability to negotiate win-win solutions. Role-playing with a friend can really help!
✨Tip Number 3
Show off your analytical mindset! Be ready to discuss how you’ve used your analytical skills in past roles to solve problems or improve processes. This will highlight your ability to tackle financial issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our growing team at Yü!
We think you need these skills to ace Early Arrears Advisor in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your negotiation skills and customer service experience. We want to see how you can bring your unique flair to the Early Arrears Advisor role!
Show Your Passion: Let us know why you're excited about joining Yü! Share your motivation for working in the energy sector and how you can contribute to our growth. A little enthusiasm goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Before the interview, make sure you understand the energy sector and the role of an Early Arrears Advisor. Research common challenges in debt recovery and think about how you can contribute to solutions. This will show your genuine interest and help you stand out.
✨Show Off Your Negotiation Skills
Prepare examples from your past experiences where you've successfully negotiated or resolved conflicts. Be ready to discuss how you maintain positive relationships while handling sensitive conversations. This is key for the role, so practice articulating your approach.
✨Demonstrate Team Spirit
Yü values collaboration, so be prepared to talk about how you work within a team. Share specific instances where you’ve contributed to team goals or supported colleagues. Highlighting your ability to work well with others will resonate with their team-oriented culture.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company’s growth plans or how they support employee development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
