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- Tasks: Support field personnel in debt enforcement and make key decisions for customer outcomes.
- Company: Join a rapidly growing energy company with a strong reputation in debt recovery.
- Benefits: Enjoy 24 days annual leave, bonuses, and opportunities for career development.
- Why this job: Be part of a success story in the energy sector and help customers become debt-free.
- Qualifications: 4+ years in debt enforcement with strong decision-making and communication skills.
- Other info: Dynamic work environment with modern facilities and a supportive team culture.
The predicted salary is between 28000 - 28000 £ per year.
Department: YUR - 2120 - Debt Enforcement & Mgt
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Debt Enforcement Manager
Compensation: £28,000 / year
Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.
Salary: £28,000 Basic dependant on experience plus Bonus
If you have extensive experience in Debt Enforcement we would like to hear from you. This can be experience from the Energy or Financial Services industries. We are looking for office-based people to join us with at least 4 years of experience in resolving debt at an enforcement level including commercial Warrant of Entry type work.
You’ll support our operatives out in the field and be responsible for making important decisions on next step action for customers in our Warrant Enforcement journey. You’ll ensure appropriate enforcement action is taken on customers taking into consideration their ability and intent to pay plus any vulnerabilities if applicable. You will prepare our Field personnel by giving them all the information they need to achieve successful field debt outcomes. You will make key decisions on the day of executing Warrants in the field to protect the customer and the business from further debt exposure.
For us this is a last resort debt mitigation activity and one we always try to avoid through various other activities upstream. Sometimes it’s the only way we have to help stop customers getting further in debt to avoid making it harder for our customers to become debt free.
If you are self‑motivated and highly disciplined with an agile mentality and a ‘can‑do’, solutions focused outlook on life, you could fit in well. Positive, motivated people are the power behind our growth. We want people who are going to help us set the standard in the Energy Debt Recovery industry. If this sounds like you then you could be part of our success story.
What We Need from You:
- Ensuring Field personnel are fully prepared for upcoming field enforcement tasks
- Ensuring any safety aspects are considered when field personnel visit a customer at a customer’s business site
- Make quick but highly accurate assessments of what you are being told from field personnel to make effective decisions on field action
- Speak to field personnel and customers over the phone to resolve obstacles to resolving debts
- Ensure precise factual notes are captured on our systems for future reference
- Flag and escape complex situations to management for advice and guidance
About You:
- Minimum 4 years extensive collections experience including Enforcement/ Warrant
- Calm and composed – you have a mature head
- Assertive not aggressive – you take control of the situation
- Good decision maker – you listen carefully and make quick accurate decisions under pressure
- Mature thinker – you have good life skills and experience. You can see things from different perspectives
- Commercial thinker – you balance commercial objectives with optimal customer outcomes
- Intuitive – you establish those customers in genuine payment difficulty versus those who may choose not to pay but have the ability to pay. You’ll establish how any customer vulnerability impacts a customer’s ability to pay
- Great communicator – you’re confident and clear on the phone
- Team player – you’re happy to help a fellow colleague
- Motivated and Resilient – you have a can‑do attitude and love to learn
- Friendly – you’re always polite and speak to people with respect
- Tenacious – you do what you say you’ll do and you’re a stickler for detail
- Reliable – you can be depended on
Yü Come First:
- 24 days annual leave + bank holidays
- Generous bonus scheme based on individual and team performance
- Holiday buy – up to 5 additional days
- Training and development opportunities to Supervisory and Management positions
- Training and development opportunities to spend time in our sister business Yu Smart
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Debt Enforcement Specialist – Business (B2B) in Leicester employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Enforcement Specialist – Business (B2B) in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt enforcement or financial services sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt enforcement. Think about your past experiences and how they relate to the role, especially those tricky situations where you had to make quick decisions.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and confident when discussing your approach to resolving debts and working with field personnel. Remember, they want to see how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our growing team.
We think you need these skills to ace Debt Enforcement Specialist – Business (B2B) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in debt enforcement, especially if you've worked in the Energy or Financial Services industries. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Debt Enforcement Specialist role. Share specific examples of your decision-making skills and how you handle complex situations.
Show Off Your Communication Skills: As a Debt Enforcement Specialist, you'll need to communicate effectively with both field personnel and customers. Make sure your application reflects your ability to convey information clearly and respectfully.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at StudySmarter!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Make sure you brush up on your knowledge of debt enforcement, especially in the B2B sector. Familiarise yourself with common practices, relevant laws, and any recent changes in regulations. This will show that you're not just experienced but also proactive about staying informed.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experience where you had to make quick, accurate decisions under pressure. Think about situations where you assessed customer vulnerabilities or resolved complex issues. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since you'll be communicating with field personnel and customers, being able to convey information succinctly is crucial. Consider doing mock interviews with a friend to refine your communication style.
✨Emphasise Teamwork and Resilience
Be ready to discuss how you've worked as part of a team in previous roles and how you’ve maintained motivation in challenging situations. Highlighting your tenacity and ability to support colleagues will resonate well with the company’s values.