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- Tasks: Support customers and partners through calls, resolving queries and ensuring satisfaction.
- Company: Join Yü Energy, a rapidly growing company with a focus on customer success.
- Benefits: Enjoy 24 days leave, learning opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team making a real difference in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Exciting career growth opportunities in a dynamic workplace.
The predicted salary is between 25000 - 26000 £ per year.
Department: YUR - 2080 - Customer Services
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Customer Success Team Leader
Compensation: £25,000 - £26,000 / year
Working hours: Monday to Friday 08:30-17:00, 37.5 hours a week
Salary: £25,000 - £26,000 (Bonus Subject to Performance and KPI’s)
We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.
Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience. Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü Here’s a taste of what you’ll be doing:
- Supporting our white label strategic partners through inbound call handling, complaints support and hand holding customers through our Change of Tenancy process.
- Provide solutions to the broad range of written and verbal enquiries raised by customers.
- Your primary objective will be to deliver a successful first contact resolution wherever possible.
- Resolving specific customer accounts within agreed service level agreements.
- Support the collection and maintenance of customer data to enable efficient servicing of customers.
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
- To monitor, action and elevate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
- Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
- Proactively recognise opportunities to take customer payments and collect revenue.
- Proactively identify sales opportunities to support our white label partners and retaining meter points.
- Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
- Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues.
- This includes the management of complaints referred to Ombudsman service and EHU.
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs.
About Yü If you have what it takes you could be just what we’re looking for…
- Sharp – Effective decision‑making skills to manage a changing workload.
- Proactive - Build strong relationships with other teams across the business.
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word.
- Experienced – Previous experience in the Energy Industry would be desirable but not essential.
- Practiced – Proven Customer Service experience required.
- Great communicator – you have first‑rate communication and interpersonal skills.
- Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development.
- Analytical – naturally curious, immaculate attention to detail with the ability to spot risks within accounts and offer remedial action.
- Motivated – you have a “can do” attitude and love to see success.
- Team player – you enjoy working closely with a team to help them develop.
- Flexible – you’re a strong team player who can adapt as the role and business develops.
- Target Orientated – You have experience in hitting targets, managing your time effectively and identifying sales opportunities.
Yü Come First We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Customer Service Specialist – Strategic Partners in Leicester employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – Strategic Partners in Leicester
✨Tip Number 1
Get to know the company inside out! Research Yü Energy, their values, and what makes them tick. This way, when you get that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle tricky situations. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist – Strategic Partners in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills align with what we're looking for in a Customer Service Specialist.
Show Your Passion: Let your enthusiasm shine through! We love candidates who are genuinely excited about the role and the company. Share why you want to be part of our team and how you can contribute to our success.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yu Energy
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to the energy sector. Be ready to discuss how you would handle specific customer scenarios, like complaints or inquiries about change of tenancy. This shows you understand the role and can think on your feet.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical skills and ability to deliver first contact resolutions.
✨Familiarise Yourself with the Company
Research Yü Energy and its services. Understand their mission, values, and the specific challenges they face in customer service. This knowledge will help you tailor your responses and show genuine interest in being part of their success story.
✨Show Your Team Spirit
Since this role involves working closely with other teams, be prepared to discuss how you collaborate with colleagues. Share examples of how you've built relationships in previous roles and how you can contribute to a positive team environment at Yü.
