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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries efficiently.
- Company: Join a rapidly growing energy company in Leicester.
- Benefits: Competitive salary, performance bonuses, and career growth opportunities.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Experience in customer service and strong problem-solving skills.
- Other info: Dynamic team environment with a focus on customer success.
The predicted salary is between 20500 - 22000 £ per year.
Department: YUR - 2080 - Customer Services
Location: Leicester
Compensation: £24,570 - £26,000 / year
Reports to: Customer Success Team Leader
Location: Leicester Office, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £24,570 - £26,000 (Bonus subject to performance and KPI’s)
We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success Specialist, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
Customer Success Specialists ensure that our company delivers the highest quality to our customers by using their skills, expertise, and experience. Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which can offer a long-term future career.
What We Need from Yü
- Provide solutions to the broad range of written and verbal enquiries raised by customers. Your primary objective will be to deliver a successful first contact resolution wherever possible.
- Resolving specific customer accounts within agreed service level agreements.
- Support the collection and maintenance of customer data to enable efficient servicing of customers.
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded / noted up accordingly.
- To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
- Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer.
- Proactively recognise opportunities to take customer payments and collect revenue.
- Proactively identify sales opportunities to renew/cross sell available Yü Energy products.
- Ensure that all customer enquiries are managed, resolved, and closed within agreed timescales.
- Managing any customer dissatisfactions, escalations and complaints from beginning to end with a passion for resolving issues. This includes the management of complaints referred to Ombudsman service and EHU.
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business.
Customer Service Specialist in Leicester employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Leicester
✨Tip Number 1
Get to know the company before your interview! Research Yü Energy, their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. We all know that first contact resolution is key, so be ready to demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our Customer Success Team at Yü Energy.
We think you need these skills to ace Customer Service Specialist in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your relevant experience and skills that match what we’re looking for, like problem-solving and communication abilities.
Showcase Your Customer Focus: In your written application, emphasise your passion for customer service. Share examples of how you've successfully resolved customer issues in the past, as this is key to what we do at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yu Energy
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This shows that you understand the importance of first contact resolution.
✨Familiarise Yourself with the Company
Do some research on Yü Energy and their services. Understanding their products and customer base will help you tailor your answers and demonstrate your genuine interest in the role. Mentioning specific services during the interview can really impress the hiring team.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer scenarios. Think of examples from your previous experience where you successfully resolved issues or turned a dissatisfied customer into a happy one. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Problem-Solving Skills
Highlight your ability to think on your feet and resolve issues efficiently. Be prepared to discuss how you would approach common challenges faced in customer service roles, such as managing complaints or handling escalations. This will show that you’re proactive and capable of maintaining high service standards.
