At a Glance
- Tasks: Support customers with change of tenancy requests and ensure smooth processing.
- Company: Join a growing team at Yü, focused on customer success.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a supportive work environment.
- Other info: Flexible working hours and a dynamic team atmosphere await you.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a can-do attitude.
The predicted salary is between 24750 - 26000 £ per year.
Department: YUR - 2040 - Change of Tenancy
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Change of Tenancy Manager
Compensation: £26,228 / year
Working hours: Monday to Friday, 37.5 hours - Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
Salary: £24,750 - £26,000
We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.
You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.
What We Need from Yü
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
- Taking inbound calls from new and existing COT queries
- Assisting with recording written information on systems
- Ability to spot risks within accounts and offer remedial action
- Responding to email queries internal and external whilst providing excellent customer service and due diligence
- Processing COT requests smoothly and efficiently and within SLA
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
- Developing & Learning relationship skills with key stakeholders (Internal & External)
About Yü
If you have what it takes you could be just what we’re looking for…
- Education – GCSE Grade A-C in Math & English or Equivalent
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word
- Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
- Ambitious – You don’t just want another job, you want a career
- Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable
- Motivated – You have a can-do attitude & love to learn & develop new skills
- Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
- Friendly – You’re always polite & speak to people with respect
- Accuracy – Good level of accuracy & attention to detail
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Change of Tenancy Advisor – Customer Success & Payments in Leicester employer: Yu Energy
Yü is an exceptional employer located in Leicester, offering a vibrant work culture that prioritises employee growth and development. With a comprehensive benefits package including generous annual leave, learning opportunities, and a supportive team environment, Yü fosters a workplace where ambition and collaboration thrive, making it an ideal choice for those seeking a meaningful career in customer success and payments.
StudySmarter Expert Advice🤫
We think this is how you could land Change of Tenancy Advisor – Customer Success & Payments in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yü and their Change of Tenancy team. Understanding their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Office 365 and any relevant customer service skills. Be ready to discuss how you've handled challenging situations in the past and how you can bring value to the Change of Tenancy team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Change of Tenancy Advisor – Customer Success & Payments in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Change of Tenancy Advisor role. Highlight your experience in sales and collections, and how it relates to the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure your application reflects your ability to construct clear and coherent correspondence. Use examples that demonstrate your friendly and professional communication style – we love that!
Highlight Your Team Spirit:We’re looking for a strong team player, so don’t forget to mention any experiences where you’ve collaborated with others. Share how you’ve helped colleagues or contributed to team success in previous roles. It’s all about showing us you can fit right in!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Change of Tenancy Advisor. Familiarise yourself with the key responsibilities like investigating requests and managing customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of communication, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to handle inquiries effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, they might ask how you'd handle a difficult customer or a complex change of tenancy request. Practise your responses to these types of questions so you can showcase your critical thinking and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, growth opportunities, or how success is measured in the role. It shows that you're engaged and serious about contributing to the company’s success.
