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For Companies At a Glance
- Tasks: Provide IT support, manage tickets, and configure devices for users.
- Company: Join Yü Group Plc, a leading energy supplier in the UK.
- Benefits: Enjoy 24 days leave, learning opportunities, and a supportive work environment.
- Why this job: Kickstart your career in IT with hands-on experience and growth potential.
- Qualifications: Must have IT skills, a can-do attitude, and excellent communication.
- Other info: Flexible working hours and travel to various sites included.
The predicted salary is between 29000 - 31000 £ per year.
Overview
Department: YUG – 9032 – General IT & Helpdesk
Location: Nottingham
Compensation: £29,000 – £31,000 / year
Description: Yü Group Plc is a leading energy supplier in the United Kingdom, committed to providing reliable and sustainable energy solutions to our customers. As we continue to grow and innovate in the dynamic energy sector, we are seeking a skilled and experienced professional to join our team as IT Technician to work primarily at our Innovation Centre in Nottingham with some travel to corporate office based in Leicester and other sites.
Reports to: Head of infrastructure and IS
Location: Nottingham NG8 (travel to our Leicester site will be required)
Working hours: Monday to Friday, 37.5 hours a week, with occasional out of hours and weekend working.
Responsibilities
- Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
- Ensuring that all IT support calls are recorded accurately within the ticketing system.
- Carrying out support for client users with day-to-day IT issues.
- Maintain business conferencing systems.
- Set-up, install and configure PC/Laptops/ mobile devices for internal users.
- Active Directory administration
- Windows Desktop administration using Group Policy
- M365 configuration and management.
- Create user guides for colleagues and users.
- Asset management.
- Assist with site moves and equipment relocation.
- Experience of Helpdesk ticketing system and working to SLA’s.
- Support the renewal of ISO7001 and Cyber Essentials Plus certification
About You & Qualifications
- Ambitious – you don’t just want another job; you want a career.
- Team player – you’re happy to help a fellow colleague.
- Motivated – you have a can-do attitude and love to learn.
- Ability to manage own workloads and prioritise.
- Understanding of IT security principles and best working practices.
- Flexibly in working pattern to support business changes and projects.
- Communicator – you have excellent communication skills, both verbal and written
- Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.
- Meticulous – excellent attention to detail
Technical Requirements
- M365 administration, configuration, and monitoring
- Active directory and Group policy.
- Laptop and desktop imaging, device management.
- Use of cloud-based services and technologies.
- Windows operating systems configuration and troubleshooting.
- Anti-virus/anti-malware products.
- Mobile devices management.
- Software installs and troubleshooting.
- Exposure to MS Intune, Autopilot, Entra, advantageous.
- Driving licence and access to a vehicle required. (for site visits)
Yü Come First & Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK
#YUIndeed
#J-18808-Ljbffr
IT Technician employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or tech events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT Technician questions. Think about your past experiences and how they relate to the role at Yü Group. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or relevant certifications, make sure to highlight them during your conversations. This is your chance to demonstrate your technical prowess and passion for IT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Yü Group.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight relevant experience, especially with M365, Active Directory, and any helpdesk systems you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly. Use proper grammar and structure, and don’t forget to proofread before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Yu Energy
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around M365 administration, Active Directory, and Group Policy. Be ready to discuss your experience with troubleshooting Windows operating systems and managing devices, as these are key areas for the IT Technician role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've handled IT support tickets in the past. Think about specific challenges you faced and how you resolved them efficiently. This will demonstrate your ability to manage workloads and prioritise tasks effectively.
✨Communicate Clearly
Since communication is crucial in this role, practice explaining technical concepts in simple terms. You might be asked to create user guides or assist colleagues, so showcasing your verbal and written communication skills during the interview will be a big plus.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a difficult support ticket or managing multiple tasks at once. Think through how you would approach these scenarios, highlighting your meticulous attention to detail and your can-do attitude.
