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- Tasks: Support field operations by troubleshooting issues and managing schedules.
- Company: Join Yü Smart, a dynamic company focused on efficient field operations.
- Benefits: Enjoy 24 days leave, birthday off, and learning opportunities.
- Why this job: Be part of a fast-paced team that values problem-solving and collaboration.
- Qualifications: Experience in scheduling or customer service is essential; utilities experience is a plus.
- Other info: Shift-based role with some weekend work; must have right to work in the UK.
The predicted salary is between 25000 - 25570 £ per year.
Department: YUS – 1010 – Operations Support
Location: Leicester
Compensation: £25,000 – £26,000 / year
Description
Reports to: Customer Services & Intraday Manager
Location: Leicester LE3 5BZ
Working hours: 37.5 hours per week
Shift pattern: 10am – 6:30pm
Some weekend working, generally 1 in 6 weekends. Other shifts are available.
Salary: £25,000 – £26,000 per annum
As a Field Operations Support Coordinator at Yü Smart, you’ll play a critical role in the real‑time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.
This fast‑paced, hands‑on role is perfect for someone who thrives under pressure, enjoys problem‑solving, and is passionate about driving great outcomes for both customers and the business.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Responsibilities
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant‑related work.
- Provide live support during warrant activity and proactively escalates any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real‑time job outcomes.
Qualifications
If you have what it takes you could be just what we’re looking for…
- Proven experience in a fast‑paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision‑making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech‑savvy with the ability to quickly learn internal systems and tools
Desirable
- Experience of the Utilities industry would be beneficial but is not essential.
Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm
✨Tip Number 1
Familiarise yourself with the field operations and scheduling processes. Understanding how engineers operate and the common challenges they face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills, as this role requires liaising with both customers and internal teams. Practising clear and concise communication can set you apart when discussing your approach to managing expectations.
✨Tip Number 3
Showcase your ability to remain calm under pressure by preparing examples from past experiences where you've successfully navigated challenging situations. This will highlight your suitability for a fast-paced environment.
✨Tip Number 4
Research Yü Smart and their operations to understand their values and culture. Tailoring your conversation to align with their mission can demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, field operations, or customer service. Use specific examples that demonstrate your ability to thrive under pressure and solve problems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication and collaboration abilities.
Showcase Relevant Skills: Emphasise your tech-savviness and ability to learn new systems quickly. If you have any experience in the utilities industry, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Yu Energy
✨Show Your Problem-Solving Skills
As a Field Operations Support Coordinator, you'll need to troubleshoot issues on the spot. Prepare examples from your past experiences where you successfully resolved conflicts or scheduling challenges, demonstrating your ability to think on your feet.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with customers and team members in previous roles.
✨Demonstrate Your Tech Savviness
Since the role requires quick learning of internal systems, be prepared to discuss any relevant software or tools you've used in the past. Highlight your adaptability and willingness to learn new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-time job issues. Think about potential scenarios you might face in this role and how you would approach them, showcasing your decision-making skills under pressure.
