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- Tasks: Support field operations by troubleshooting issues and managing schedules.
- Company: Join Yü Smart, a dynamic company focused on efficient field operations.
- Benefits: Enjoy 24 days leave, birthday off, and learning opportunities.
- Why this job: Be part of a fast-paced team that values problem-solving and collaboration.
- Qualifications: Experience in scheduling or customer service is essential; utilities experience is a plus.
- Other info: This role requires the right to work in the UK; no sponsorship available.
The predicted salary is between 25000 - 25570 £ per year.
Field Operations Support Coordinator
Department: YUS – 1010 – Operations Support
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Customer Services & Intraday Manager
Compensation: £25,000 – £25,570 / year
Description
As a Field Operations Support Coordinator at Yü Smart, you’ll play a critical role in the real-time success of our field operations. Working closely with engineers and stakeholders across the business, you’ll ensure that every installation, visit, or warrant is supported and delivered efficiently.
What We Need From Yü
- Work closely with field engineers throughout the day to troubleshoot live job issues, booking conflicts, and scheduling challenges.
- Monitor and manage jobs at risk (“in jeopardy”) due to changes in engineer availability.
- Liaise with customers to communicate changes to scheduled appointments and manage expectations.
- Collaborate with internal teams and external stakeholders to ensure smooth completion of installations, investigations, and warrant-related work.
- Provide live support during warrant activity and proactively escalate any barriers to completion.
- Identify and respond to operational pinch points to drive positive, real-time job outcomes.
About Yü
- Proven experience in a fast-paced scheduling, field operations, or contact centre role
- Strong communication and customer service skills
- Confident decision-making and the ability to remain calm under pressure
- A natural collaborator who can influence and support both internal teams and external contractors
- Tech-savvy with the ability to quickly learn internal systems and tools
- Experience of the Utilities industry would be beneficial but is not essential.
Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
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Field Operations Support Coordinator employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Support Coordinator
✨Tip Number 1
Familiarise yourself with the utilities industry and its operational challenges. Understanding the common issues faced in field operations will help you demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires liaising with both customers and engineers. Practising clear and concise communication can set you apart when discussing your experience in managing expectations.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully managed tight deadlines or resolved conflicts. This will highlight your suitability for the fast-paced environment at Yü.
✨Tip Number 4
Research the internal systems and tools commonly used in field operations support roles. Being tech-savvy and demonstrating a willingness to learn new systems can give you an edge over other candidates.
We think you need these skills to ace Field Operations Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, field operations, or customer service. Use specific examples that demonstrate your ability to thrive under pressure and solve problems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your communication and collaboration abilities.
Showcase Relevant Skills: Emphasise your tech-savviness and ability to learn new systems quickly. If you have any experience in the utilities industry, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Yu Energy
✨Show Your Problem-Solving Skills
As a Field Operations Support Coordinator, you'll need to troubleshoot issues on the spot. Prepare examples from your past experiences where you successfully resolved conflicts or scheduling challenges, demonstrating your ability to think on your feet.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated with customers and team members in previous roles.
✨Demonstrate Your Tech Savviness
Since the job requires quick learning of internal systems, be prepared to discuss any relevant software or tools you've used in the past. Highlight your adaptability and willingness to learn new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-time operational challenges. Think about potential scenarios you might face in the role and how you would approach them, showcasing your decision-making skills under pressure.
