At a Glance
- Tasks: Lead and develop a team to drive high performance and customer service excellence.
- Company: Join Yü Energy, a rapidly growing company in Leicester.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and enhanced family policies.
- Other info: Dynamic work environment with excellent growth potential.
- Why this job: Make a real impact on customer service while advancing your career.
- Qualifications: Experience in managing service teams and strong commercial acumen required.
The predicted salary is between 37000 - 37000 £ per year.
Department: YUR - 2035 - Commercial
Employment Type: Permanent - Full Time
Location: Leicester
Reporting To: Senior Commercial Manager
Compensation: £37,000 / year
Description:
Location: Leicester LE3 5BZ – Fully office-based role
Working hours: Monday to Friday, 37.5 hours a week
We’re looking for experienced, talented, and ambitious professionals to join us on an exciting journey as we continue our rapid growth, based on our Leicester office. You’ll be joining the internal team at a pivotal stage, with the opportunity to make a meaningful impact on the future of customer service excellence within Yu Energy.
As Team Leader, you will be responsible for leading a team of Portfolio Account Managers alongside direct management of a Portfolio Coordinator who supports the team’s day‑to‑day operations. This role combines strategic leadership with operational excellence—ensuring high performance across complex account portfolios while maintaining strong delivery standards, efficiency and service quality. You will play a key role in driving commercial outcomes, supporting complex deals, and enabling your team to succeed through effective coaching, structure and support.
What We Need from Yü:
- Lead, coach, and develop a team of Portfolio Account Managers, driving high performance and accountability; set clear objectives aligned to revenue growth and portfolio performance
- Conduct regular performance reviews, providing structured feedback and development plans
- Foster a high‑performance culture focused on ownership, proactivity and commercial delivery
- Provide oversight on high‑value deals, ensuring alignment with business objectives and risk appetite
- Drive portfolio performance ensuring customer lifetime value is central
- Ensure consistency and quality in account management practices across the team
- Oversee workload distribution and resource planning to maintain efficiency and SLA adherence
- Act as an escalation point for complex partner or commercial issues
- Drive operational improvements to enhance partner experience and internal efficiency
About Yü:
- Proven experience managing service teams
- Strong commercial acumen, with the ability to make strategic pricing and negotiation decisions
- Advanced stakeholder management skills, with the ability to influence at a senior level
- Strong analytical and problem‑solving capability, particularly in complex commercial scenarios
- Ability to balance strategic thinking with delivery and execution
Benefits:
- 24 days annual leave plus bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- 3 days additional annual leave if you get married, civil partnership, etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
We do not offer any visa sponsorship for this role. We can only accept applications from candidates who have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Portfolio Team Leader in England employer: Yu Energy
At Yu Energy, we pride ourselves on fostering a dynamic and supportive work environment in our Leicester office, where passionate and motivated individuals can thrive. As a Portfolio Team Leader, you will not only lead a talented team but also benefit from extensive learning and development opportunities, competitive compensation, and a culture that values high performance and accountability. Join us to make a meaningful impact on customer service excellence while enjoying generous benefits such as additional leave for special occasions and a commitment to your professional growth.
