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For Companies At a Glance
- Tasks: Support customers and field engineers with account queries and administrative duties.
- Company: Join Yü Energy, a fast-growing UK energy provider with big plans for the future.
- Benefits: Enjoy 24 days annual leave, birthday off, and learning opportunities.
- Why this job: Be part of a passionate team in a role that offers career growth and personal development.
- Qualifications: No specific experience required; just bring your communication skills and a can-do attitude.
- Other info: This role is based in Leicester and offers a permanent, full-time position.
The predicted salary is between 24570 - 27300 £ per year.
Debt Support Advisor
Department: YUR – 2120 – Debt Enforcement & Mgt
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Debt Support Team Leader
Compensation: £24,570 / year
Description
What We Need From Yü
- General administrative duties.
- Provide instant support to our field engineers to resolve customer account queries.
- Support the collection and maintenance of customer data to enable efficient servicing of customers.
- Build strong relationships with other teams across the business.
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
About Yü
- Sharp – Effective decision-making skills to manage a changing workload
- Experienced – Previous experience in administrative duties desirable but not essential
- Great communicator – you have first-rate communication and interpersonal skills
- Ambitious – you don’t just want another job; you want a career opportunity and a chance to work on your personal development
- Naturally curious – attention to detail and a degree of computer literacy included Excel and Word
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
- Goals Orientated – You are motivated by hitting targets while managing your time effectively
Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
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Debt Support Advisor employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Support Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and the specific challenges faced by customers in debt. Understanding the industry will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Yü Energy on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your communication skills, particularly in handling difficult conversations. As a Debt Support Advisor, you'll need to convey information clearly and empathetically, so practice scenarios where you might need to resolve customer queries.
✨Tip Number 4
Showcase your ability to work as part of a team. Prepare examples from your past experiences where you collaborated with others to achieve a common goal, as teamwork is a key aspect of this role.
We think you need these skills to ace Debt Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Debt Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative duties and customer service. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills, ability to work in a team, and any relevant experience that showcases your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Debt Support Advisor role.
How to prepare for a job interview at Yu Energy
✨Research the Company
Before your interview, take some time to learn about Yü Energy. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Think about the skills and experiences that make you a good fit for the Debt Support Advisor role. Be ready to discuss your previous administrative experience, communication skills, and how you handle customer queries. Practising your answers can boost your confidence.
✨Showcase Your Teamwork Skills
As a Debt Support Advisor, you'll need to work closely with others. Be prepared to share examples of how you've successfully collaborated with teams in the past. Highlight your ability to build strong relationships and support your colleagues.
✨Demonstrate Your Problem-Solving Abilities
In this role, you'll be expected to resolve customer account queries efficiently. Think of specific instances where you've successfully solved problems or improved processes. This will illustrate your proactive approach and decision-making skills.
