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- Tasks: Lead a team to drive customer success and operational change.
- Company: Join Yü, a rapidly growing company in the energy sector.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and enhanced family policies.
- Why this job: Be part of a passionate team making a real impact in customer service.
- Qualifications: Experience in a supervisory role and strong communication skills are essential.
- Other info: Flexible working hours and a supportive environment for career growth.
The predicted salary is between 24900 - 41600 £ per year.
Department: YUR - 2080 - Customer Services
Employment Type: Fixed Term - Full Time
Location: Leicester
Reporting To: Debt Resolution Visit Manager
Compensation: £32,960 / year
Description
Reports to: Debt Resolution Visit Manager
Location: Leicester
Working hours: Monday to Friday, 37.5 hours a week – Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
We are looking for a Customer Success Team Leader for our Strategic Clients Team to drive sustainable and operational change. The role will involve you working closely with all departments in the business and having regular meetings with exposure to senior management.
Based in Leicester, you will be responsible for dedicated Change of Tenancy Advisors who investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This incorporates a dedicated Inbound and outbound line as well as email to ensure we deliver the right outcome promptly.
This role requires somebody to have an in-depth understanding of leading and developing high performing teams. Someone with strong people management skills as well as working knowledge of ticketing/case management systems and managing WIP. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need From You
- Provide an environment to inspire achievement and development within team and individuals.
- Encourage a growth-mindset environment.
- Motivate, coach, train and develop staff in accordance with company values and procedures.
- Ensure internal and external business relationships are maintained and developed to achieve optimum delivery and efficiency.
- Investigate and resolve all escalated leads.
- Always represent Yu Energy Values and Habits.
- Directly manage all team personnel to ensure flawless operation of all aspects of day-to-day performance and delivery within the team and that of the business.
- Ensure all key processes within the Strategic Clients team are performed accurately and efficiently.
- Ensure system development keeps pace with business requirements.
- Regularly review department processes for efficiency improvements and ensure documentation is continually updated.
- Attend meetings and contribute to company strategy and policy making as required.
- Co-ordinate activities and information between departments, working in a collaborative manner cross functionally within the business.
- Carry out other reasonable duties as determined by management.
About You
- Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes.
- Experienced – you have worked in a supervisory role managing a diverse team and, in the energy, or water industry (desirable).
- Great communicator – you have first-rate communication and interpersonal skills at all levels.
- Ambitious – you do not just want another job; you want a career opportunity.
- Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word, and Power Point.
- Motivated – you have a “can do” attitude and love to see success.
- Team player – you enjoy working closely with a motivated team to help them develop.
- Flexible – you’re a strong team player who can adapt as the role and business develops.
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
Customer Success Team Leader – Strategic Clients employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Leader – Strategic Clients
✨Tip Number 1
Familiarise yourself with the energy industry, especially in customer success roles. Understanding the specific challenges and opportunities within this sector will help you stand out during discussions with the hiring manager.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to motivating and developing team members, as this is crucial for the role.
✨Tip Number 3
Research Yü's company culture and values. Be prepared to explain how your personal values align with theirs, as cultural fit is often just as important as skills and experience.
✨Tip Number 4
Network with current or former employees of Yü to gain insights into the company and its operations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Customer Success Team Leader – Strategic Clients
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and team leadership. Use specific examples that demonstrate your ability to manage teams and improve processes, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your motivation to lead a team. Mention how your values align with those of the company and provide examples of how you've inspired achievement and development in previous roles.
Showcase Relevant Skills: Emphasise your strong communication and interpersonal skills, as well as your analytical abilities. Highlight any experience you have with ticketing or case management systems, as this is important for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Yu Energy
✨Showcase Your Leadership Skills
As a Customer Success Team Leader, it's crucial to demonstrate your ability to lead and develop high-performing teams. Prepare examples of how you've motivated and coached team members in the past, highlighting any specific achievements or improvements that resulted from your leadership.
✨Understand the Company Values
Familiarise yourself with Yü's values and habits. During the interview, be ready to discuss how your personal values align with theirs and provide examples of how you've embodied similar principles in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you've had to resolve escalated issues or improve processes, and be prepared to explain your thought process and the outcomes of your actions.
✨Demonstrate Your Analytical Skills
Given the emphasis on analytical skills in the job description, prepare to discuss your experience with data analysis and case management systems. Be ready to share how you've used data to drive decisions and improve team performance.
