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For Companies At a Glance
- Tasks: Manage customer complaints and ensure excellent service delivery.
- Company: Join a rapidly growing energy company with a focus on customer success.
- Benefits: Enjoy 24 days leave, annual salary reviews, and learning opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: 3 years in customer service, with 1 year in complaints; energy experience preferred.
- Other info: Flexible working environment with great career progression potential.
The predicted salary is between 24750 - 26000 £ per year.
Customer Complaints Advisor
Department: YUR – 2090 – Complaints
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Complaints Manager
Compensation: £24,750 – £26,000 / year
Description
Reports to: Complaints Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Based in Leicester, we are looking to expand our Customer Success Team due to continued success and growth and have created an exciting opportunity for an experienced complaints advisor, ensuring an excellent standard of service is provided and maintained to our Yü Energy customers.
Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career pathway.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
- Manage complaints from beginning to end with a passion for resolving issues.
- Communicate with our customers and Yü Energy colleagues both in writing and verbally.
- Dealing with complex complaints and customer escalations.
- Ensuring that all work is managed and completed within agreed timescales.
- Proactive in highlighting any issues and proposing solutions.
- Able to identify and report on the root cause of complaints.
- The management of complaints referred to Ombudsman service and EHU
This Job description is neither exhaustive nor inclusive and may be reviewed in the future depending on operational requirements and staffing levels.
About Yü
If you have what it takes you could be just what we’re looking for…
- Sharp – Effective decision-making skills to manage a changing workload.
- Experienced – you’ve worked in the energy industry previously.
- Practiced – 3 Years Customer Service experience required with a minimum of 1 year in a complaints department. Energy experience is desirable.
- Great communicator – you have first-rate communication and interpersonal skills
- Ambitious – you don’t just want another job, you want a career opportunity
- Analytical – naturally curious, immaculate attention to detail
- Motivated – you have a “can do” attitude and love to see success
- Team player – you enjoy working closely with a team to help them develop
- Flexible – you’re a strong team player who can adapt as the role and business develops
Yü Come First
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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Customer Complaints Advisor employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Customer Complaints Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaints handling. Think about your past experiences and how they relate to the skills Yü Energy is looking for. We want you to shine when it comes to showcasing your problem-solving abilities!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications directly from candidates who are genuinely interested in joining our team. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Complaints Advisor role. Highlight your relevant experience in customer service and complaints handling, showing us why you're the perfect fit for our team.
Showcase Your Communication Skills: Since this role involves a lot of communication, both written and verbal, give us examples of how you've effectively communicated with customers in the past. We want to see your ability to resolve issues clearly and professionally.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Share specific instances where you've successfully managed complaints or resolved complex issues. This will show us your analytical skills and your proactive approach to problem-solving.
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Before the interview, make sure you understand the energy industry and the common complaints customers face. Brush up on your knowledge about Yü Energy and their services. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Complaints Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play with a friend to simulate potential interview questions and responses.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific examples of how you've resolved complex complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, growth opportunities, or how success is measured in the role. It shows you're engaged and thinking about your future with the company.
