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- Tasks: Investigate and manage change of tenancy requests while providing excellent customer service.
- Company: Join a growing team at Yü, known for its supportive culture.
- Benefits: Enjoy 24 days annual leave, learning opportunities, and a birthday day off.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: GCSEs in Maths and English, plus strong communication and organisational skills.
- Other info: Flexible working hours and a chance to develop your career.
The predicted salary is between 24750 - 26000 £ per year.
Change of Tenancy Advisor
Department: YUR – 2040 – Change of Tenancy
Employment Type: Permanent – Full Time
Location: Leicester
Reporting To: Change of Tenancy Manager
Compensation: £24,570 – £26,000 / year
Description
Reports to: Change of Tenancy Manager
Location: Leicester Office LE3 5BZ
Working hours: Monday to Friday, 37.5 hours – Phone operating hours are 9am til 5pm however working hours can differ upon discussion with the hiring manager.
Salary: £24,750 – £26,000
We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.
You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.
What We Need from Yü
- Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business
- Taking Inbound calls from new and existing COT queries
- Assisting with recording written information on systems
- Ability to spot risks within accounts and offer remedial action
- Responding to Email queries internal and external whilst providing excellent customer service and due diligence
- Processing COT requests smoothly and efficiently and within SLA
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
- Developing & Learning relationship skills with key stakeholders (Internal & External)
About Yü
- Education – GCSE Grade A-C in Math & English or Equivalent
- Office 365 – Good Office 365 skills including Excel, PowerPoint & Word
- Physical Requirements
- Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
- Ambitious – You don’t just want another job, you want a career
- Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable
- Motivated – You have a can-do attitude & love to learn & develop new skills
- Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
- Friendly – You’re always polite & speak to people with respect
- Accuracy – Good level of accuracy & attention to detail
Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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Change of Tenancy Advisor employer: Yu Energy
Contact Detail:
Yu Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change of Tenancy Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Change of Tenancy Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for sales and customer service roles, and practice your answers. We want you to shine when discussing your experience with objection handling and relationship building.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your keen eye for detail and time management abilities. These are key traits for the Change of Tenancy Advisor role, so make sure they know you’ve got them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Yü!
We think you need these skills to ace Change of Tenancy Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change of Tenancy Advisor role. Highlight your experience in sales, customer service, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to communicate clearly and effectively. We want to see that you can construct coherent correspondence with confidence!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Yu Energy
✨Know Your Stuff
Before the interview, make sure you understand the Change of Tenancy process and the key responsibilities of the role. Brush up on your knowledge of sales, customer service, and cash collection, as these are crucial for the position.
✨Show Off Your Communication Skills
Since this role involves a lot of inbound and outbound communication, practice articulating your thoughts clearly. Be prepared to demonstrate how you handle customer queries and objections effectively during the interview.
✨Highlight Your Attention to Detail
The job requires a keen eye for detail, so be ready to discuss examples from your past experiences where your attention to detail made a difference. This could be in processing requests or managing accounts.
✨Be a Team Player
Emphasise your ability to work well within a team. Share instances where you collaborated with colleagues to achieve a common goal, as this will show that you can contribute positively to the Change of Tenancy Team.
