At a Glance
- Tasks: Be the first point of contact for customers, handling requests via phone, email, and live chat.
- Company: Join Wessex Water, a top-performing water company in England and Wales.
- Benefits: Enjoy 25 days holiday, a healthcare package, and a performance-related bonus.
- Other info: Dynamic team environment with excellent career progression opportunities.
- Why this job: Make a real impact in the retail water market while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have a passion for delivering outstanding customer service? Do you want to play a vital part in the retail water market? If so, we have a great opportunity for you at Wessex Water.
What you'll do
As part of a busy team, you will be the first point of contact for retailers and non-household customers via phone, email and live chat. You will be required to action a variety of work requests, from new water meter installations to verifying market data, while monitoring each job through to its completion. This is a varied role which covers both call handling and responding to written complaints while working within a small team and managing your workload accordingly. Being able to communicate well is essential, as you'll be contacting internal departments and challenging them when necessary to ensure the business is meeting our regulatory performance targets.
What you'll need
You will be someone who has experience in delivering customer service with excellent communication and organisational skills. Having the ability to solve problems and use your initiative is key, as there can be challenging market requirements that require action from you. You'll work well under pressure, aiming to achieve personal targets and regulatory performance metrics. Experience in Microsoft Teams, Excel, Outlook and Word is essential.
What you'll receive
- A combined pension contribution of up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Performance related bonus up to 10%.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include: Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. YTL Developments – a major UK developer currently redeveloping a 350 acre former airfield into an award winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community. YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors. YTL Arena – the development and operation of an entertainment complex that includes a 19,000 capacity arena, conferencing and exhibition space. Plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group. We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
Wholesale Service Desk Advisor employer: YTL UK
At Wessex Water, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values outstanding customer service and teamwork. With generous benefits such as a combined pension contribution of up to 20%, career progression opportunities, and a supportive environment focused on employee wellbeing, you will find a rewarding career path in the retail water market. Join us in making a difference while enjoying unique perks like a healthcare package, performance-related bonuses, and the chance to contribute to your community through paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Service Desk Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wessex Water and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you’ve successfully handled customer queries or complaints. Be ready to share these during your interview.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. Wessex Water is looking for someone who can think on their feet, so highlight your ability to use initiative when faced with tricky situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Wessex Water. Good luck!
We think you need these skills to ace Wholesale Service Desk Advisor
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for delivering outstanding customer service in your application. We want to see how you’ve gone above and beyond for customers in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Wholesale Service Desk Advisor role. We appreciate when candidates show they understand what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We’re looking for strong communication skills, so make sure your writing reflects that. Avoid jargon and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the info you need about the role and our company there!
How to prepare for a job interview at YTL UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond for a customer, as this role is all about delivering outstanding service. Be ready to discuss how you handle complaints and challenging situations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what the Wholesale Service Desk Advisor does. Be prepared to talk about how your experience aligns with the responsibilities, like handling calls, emails, and live chats. Show that you know what it takes to manage workload effectively in a busy team.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on how you can challenge internal departments when necessary, as this shows initiative and problem-solving skills.
✨Get Comfortable with Tech
Make sure you're familiar with Microsoft Teams, Excel, Outlook, and Word, as these tools are essential for the job. If you can, try to demonstrate your proficiency during the interview by discussing how you've used these applications in previous roles to enhance your productivity.
