Pelican is seeking a Customer Service Adviser to join the Social Policy team. You will support customers facing difficulties paying water and sewerage charges, using your communication and decision-making skills to assess the best assistance.
You will work with customers and third-party organisations such as the Citizens Advice Bureau to find resolutions that satisfy both customers and business needs in a busy, rewarding environment.
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Social Policy Advisor - Customer Support & Aid Programs employer: YTL UK
YTL UK is an exceptional employer that prioritises the growth and development of its employees, offering a wealth of benefits including a generous pension contribution, extensive holiday options, and a comprehensive healthcare package. With a strong commitment to diversity and inclusion, you will thrive in a collaborative work culture that values innovative thinking and strategic leadership, all while making a tangible impact across various sectors. Join us in shaping the future of recruitment within a dynamic and ambitious organisation, where your contributions are recognised and rewarded.
