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For Companies At a Glance
- Tasks: Enhance customer experiences by resolving queries through friendly inbound calls.
- Company: Award-winning contact centre in Nailsea with a focus on customer satisfaction.
- Benefits: 25 days' holiday, performance bonuses, and a comprehensive healthcare package.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Enthusiastic, reliable, and possess excellent communication skills.
- Other info: Great opportunities for career progression in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A contact centre company in Nailsea is searching for Customer Service Advisers to enhance customer experiences through inbound calls. The role requires friendly and professional communication skills, with a focus on resolving queries about water bills. Ideal candidates will be enthusiastic and reliable, with opportunities for career progression.
Competitive benefits include:
- 25 days' holiday
- Performance bonuses
- A healthcare package
Inbound Customer Service Pro – Join Our Award-Winning Team in Nailsea employer: YTL UK
Contact Detail:
YTL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Pro – Join Our Award-Winning Team in Nailsea
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your communication skills! Since this role is all about friendly and professional interactions, try role-playing with a friend or family member. This will help you feel more confident when handling those inbound calls.
✨Tip Number 3
Be ready to share examples of how you've resolved customer queries in the past. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and reliability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound Customer Service Pro – Join Our Award-Winning Team in Nailsea
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love candidates who are genuinely excited about helping others, so don’t hold back on expressing why you want to join our award-winning team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles where you’ve handled customer queries or worked in a contact centre, as this will show us you’re the right fit for the job.
Be Professional Yet Friendly: Since the role involves communicating with customers, it’s important to strike the right tone in your written application. Use a friendly yet professional style to reflect the kind of communication we value at StudySmarter.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you one step closer to joining our fantastic team!
How to prepare for a job interview at YTL UK
✨Know Your Stuff
Before the interview, make sure you understand the basics of water billing and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since the job focuses on friendly and professional communication, practice answering common customer service scenarios. You could even role-play with a friend to get comfortable with handling different types of calls.
✨Show Enthusiasm
Employers love candidates who are enthusiastic about the role. Be sure to express your excitement about joining their award-winning team and how you can contribute to enhancing customer experiences.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the company and the role, and it gives you a chance to learn more about career progression opportunities.
