At a Glance
- Tasks: Support customers with Water/Sewerage bills and manage account updates.
- Company: Join Pelican, an award-winning company focused on customer service.
- Benefits: Enjoy 25 days holiday, pension contributions, and performance bonuses.
- Other info: Inclusive workplace with excellent career growth and community involvement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Whatyou'll do
As an External Liaison Administrator, you'll play a key role in supporting both our customers and our field‑based representatives in applying for help with their Water/Sewerage bills, managing account updates, arranging appointments, investigating property occupancy, and coordinating representative visits.
You'll also be responsible for all account administration prior to and following our representatives' visits.
We're looking for asupportive and customer‑focused Administrator to join our External Liaisonteam.
Are you passionate about helping people, solving problems, and making a real difference to customers who may be facing financial challenges?
This could be the perfect role for you!
Working Hours: You'll be working full‑time (40 hours per week), Monday to Friday between 08:00 and 16:00.
- What you'll need
- Excellent customer service and communication skills.
- Ability to analyse information and make informed decisions.
- Strong attention to detail and accuracy.
- Good IT skills and experience using multiple systems simultaneously.
- Ability to prioritise workloads and meet deadlines.
- Confidence working both independently and as part of a team.
- What you'll receive
- We offer a wealth of both financial and non‑financial benefits, including:
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance‑related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family‑friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award‑winning company based in Nailsea, just south of Bristol, providing customer services for clients including Wessex Water and Bristol Water.
From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards, including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the Year, and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
We pride ourselves on being an inclusive and engaging place to work.
Our annual People Promises are based directly on feedback from our team members.
Our committees and working groups, including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group, are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support with your application.
#J-18808-Ljbffr
External Liaison Administrator in Nailsea employer: YTL UK
Wessex Water is an exceptional employer, offering a dynamic work environment in Saltford where innovation meets community service. As a Laboratory Services Manager, you will benefit from a strong commitment to employee development, flexible working options, and a comprehensive benefits package that includes generous holiday allowances, a robust pension scheme, and health support initiatives. Join us in our mission to protect public health and the environment while enjoying a culture that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land External Liaison Administrator in Nailsea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YTL UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YTL UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace External Liaison Administrator in Nailsea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YTL UK:Your cover letter is your chance to shine! Tell us why you want to work at YTL UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YTL UK!
How to prepare for a job interview at YTL UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
