At a Glance
- Tasks: Collect payments and negotiate repayment plans with customers via calls and emails.
- Company: Join water2business, the highest rated water company on Trustpilot.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a great pension scheme.
- Other info: Inclusive workplace with excellent career development and wellbeing initiatives.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in debt collection and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity for a Credit Controller to join our proactive and driven team where you will be responsible for collecting payments and negotiating repayment plans.
What you'll do
- You will make proactive outbound contact to customers via telephone and email to discuss and agree solutions that suit both the customer and our business.
- You will ensure a clear position of debt and next steps are provided to the customer and resolve reconciliation and payment issues, as well as taking inbound calls, creating statements, allocating payments and issuing copy bills.
- You will also be responsible for keeping customer details and contact details up to date.
Our standard hours are Monday to Friday and this role is 37 hours per week.
What you'll need
- You are professional, patient and are confident when making decisions.
- You are a great communicator, are assertive, build and maintain relationships well and have excellent attention to detail.
- You have experience in driving resolution of internal issues that delay payment with internal stakeholders.
- With the mix of both inbound and outbound calls in this role, you will have experience in collecting commercial debt and experience of working with accounting software.
- Experience using Agresso would be an advantage but not essential.
What you'll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increase yearly rewarding your first three years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to eight times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.
We have signed the Armed Forces Covenant and are a Disability Confident committed employer – please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
Dynamic Credit Controller: Collections & Negotiation in Nailsea employer: YTL UK
At water2business, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Credit Controller in Nailsea, you will enjoy a range of benefits including generous holiday allowances, a strong pension contribution, and performance-related bonuses, all while being part of a team that values your professional growth through coaching and development initiatives. Our culture prioritises employee wellbeing and community engagement, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamic Credit Controller: Collections & Negotiation in Nailsea
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at water2business. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of talking with customers, try role-playing scenarios with friends or family. This will help you feel more confident when discussing payment solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at water2business.
We think you need these skills to ace Dynamic Credit Controller: Collections & Negotiation in Nailsea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your communication skills, attention to detail, and any relevant experience in debt collection or accounting software.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Credit Controller role. Share specific examples of how you've successfully negotiated repayment plans or resolved payment issues in the past.
Showcase Your Professionalism:In your application, demonstrate your professional attitude and patience. We want to see that you can handle difficult conversations with confidence and maintain strong relationships with customers.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're proactive, which is exactly what we’re looking for!
How to prepare for a job interview at YTL UK
✨Know Your Numbers
Before the interview, brush up on your knowledge of debt collection metrics and negotiation strategies. Being able to discuss specific figures or past successes in collecting payments will show that you’re not just familiar with the role but also confident in your abilities.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. This means nodding, summarising what they say, and asking clarifying questions. It shows you value their input and are ready to engage in meaningful discussions, just like you would with customers.
✨Prepare Real-Life Scenarios
Think of examples from your past experience where you successfully resolved payment issues or negotiated repayment plans. Be ready to share these stories, as they highlight your problem-solving skills and ability to maintain relationships, which are crucial for this role.
✨Showcase Your Attention to Detail
Since the job requires excellent attention to detail, prepare to discuss how you ensure accuracy in your work. Bring up any tools or methods you use to keep track of customer details and payments, as this will demonstrate your organisational skills and commitment to quality.
