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- Tasks: Deliver top-notch customer service by handling inbound calls and resolving queries.
- Company: Join Pelican, an award-winning company known for its inclusive culture.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a healthcare package.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for Customer Service Advisers to deliver a first‑class experience in our contact centre which is at the heart of our business. It is an exhilarating and fast paced environment where you will be answering an average of 50 – 60 inbound calls a day from customers that have queries regarding their water bills. Please note, if you are successful, the start date for this role would be Monday 9th March 2026.
What you’ll do
Your focus will be inbound telephone calls, you will be the first point of contact for many of our customers. From moving house, consumption questions, explaining a bill, checking tariffs, payment arrangements or resolving an issue, you will have the opportunity to make a difference every day. As we are office based you will enjoy face to face contact with your colleagues and line manager daily in an inclusive and engaging environment. From interview to offer we will keep you updated every step of the way. On day one, you’ll receive a warm welcome from your new team and join our unique onboarding programme including our award‑winning academy. Our full‑time roles can be 37 or 40 hours – it’s your choice. (No evenings, Sundays, or Bank Holiday working here)
What you’ll need
We are looking for someone who loves talking to people and can naturally build great rapport with our customers and colleagues. You’ll have confident, energetic, and professional communication skills, be friendly and have a positive, ‘can do' attitude. You will need to be able to demonstrate resilience and reliability, working to defined department targets. If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us.
What you’ll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award‑winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don’t miss the opportunity to join us!
Customer Service Advisor in Nailsea employer: YTL UK
Contact Detail:
YTL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Nailsea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pelican and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries during the interview.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewers, let your friendly and positive attitude shine through. Remember, they’re looking for someone who can build rapport with customers, so be yourself!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Nailsea
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and positive attitude. Remember, we’re looking for someone who loves talking to people!
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your experience with customer service and how you can build rapport with customers. This will help us see why you’d be a great fit for our team!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at YTL UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer queries related to water bills, such as payment arrangements and tariff explanations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about communication, be prepared to demonstrate your ability to build rapport. Think of examples from your past experiences where you've successfully handled customer interactions or resolved issues. Highlight your friendly and positive attitude, as that's what they’re looking for!
✨Practice Makes Perfect
Rehearse common interview questions with a friend or family member. Questions like 'How do you handle difficult customers?' or 'Can you give an example of when you met a target?' are likely to come up. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
