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For Companies At a Glance
- Tasks: Ensure accurate billing and provide top-notch customer service in a supportive team.
- Company: Join Pelican, an award-winning company prioritising people and customer engagement.
- Benefits: Enjoy 25 days holiday, flexible hours, and a performance bonus up to 10%.
- Why this job: Make a real difference while developing your skills in a friendly environment.
- Qualifications: Great communication skills and attention to detail are essential.
- Other info: Opportunities for career growth and a unique onboarding experience await you.
The predicted salary is between 28800 - 43200 £ per year.
What you\\\’ll do
The role is interesting with various daily tasks to ensure accurate and timely bills are produced for our customers.
You will respond to customer queries ensuring we deliver a first-class service and look for solutions to make it even better, including arranging appointments to show our customers where their meter is located.
We will invest in your development through regular 121s, coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities.
From interview to offer, we will keep you updated every step of the way, from day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme.
Our meter billing administrator role is Monday to Friday. If you are looking for more flexible hours or a shorter working week? We\\\’re a life friendly employer offering flexible working options encouraging our team members to have a working pattern that fits in with their lives.
What you\\\’ll need
We are looking for someone who loves talking to people and can naturally build a great rapport with our customers and colleagues. You will need to have great attention to detail when updating details to ensure we get it right first time. You will have confident, energetic, and professional communication skills, be friendly and have a positive, ‘can do\\\’ attitude.
You will need to be able to demonstrate resilience and reliability, working to defined department targets.
If you are ambitious, hitting your targets and enjoy a challenge we offer lots of opportunities to progress within the business. We will support you to unlock your potential and build your career with us.
What you\\\’ll receive
We offer a wealth of both financial and non-financial benefits, including:
- 25 days\’ holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1000 \\\’Refer a friend/family\\\’ scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don\\\’t miss the opportunity to join us!
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Meter Billing Administrator employer: YTL UK
Contact Detail:
YTL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Billing Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pelican. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their friendly and supportive environment.
✨Tip Number 2
Practice your people skills! Since the Meter Billing Administrator role is all about building rapport with customers, think of examples from your past where you've successfully communicated or resolved issues. This will help you shine during the interview and demonstrate your positive, ‘can do’ attitude.
✨Tip Number 3
Be ready to showcase your attention to detail! In this role, accuracy is key. Prepare to discuss how you've handled tasks that required precision in the past. This will reassure the hiring team that you can deliver first-class service and get it right the first time.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or career progression opportunities. This shows your ambition and eagerness to grow within the company, which aligns perfectly with what Pelican is looking for.
We think you need these skills to ace Meter Billing Administrator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to tailor your application to the Meter Billing Administrator role. Highlight your attention to detail and communication skills, as these are key for us. Use examples from your past experiences that demonstrate how you meet our needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our friendly team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our amazing team at Pelican!
How to prepare for a job interview at YTL UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Meter Billing Administrator. Familiarise yourself with billing processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with customers, be prepared to demonstrate your communication skills. Think of examples where you've built rapport or resolved customer queries effectively. A friendly and positive attitude goes a long way!
✨Attention to Detail is Key
Highlight your attention to detail during the interview. You might be asked about how you ensure accuracy in your work. Share specific instances where your meticulousness has led to successful outcomes, especially in billing or data entry tasks.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or development opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!
