At a Glance
- Tasks: Help business customers with billing queries and deliver memorable service.
- Company: Join water2business, the highest rated water company on Trustpilot.
- Benefits: 25 days holiday, health plans, performance bonuses, and flexible work options.
- Other info: Inclusive workplace with coaching, mentoring, and a focus on wellbeing.
- Why this job: Enjoy a professional role with evenings and weekends free, plus growth opportunities.
- Qualifications: Strong communication skills and a positive attitude towards customer service.
The predicted salary is between 27020 - 33024 £ per year.
Join our Customer Relations team where flexibility meets freedom - no scripts, just real conversations. A professional 9–5 role, with your evenings, weekends, and bank holidays always free.
What you'll do
- You will be helping business customers with their billing queries, taking full ownership of each case from start to finish.
- Our team handle a wide range of cases, from leak investigations to determining account responsibility.
- You'll use multiple systems and data sources to build a clear picture and deliver accurate resolutions.
- You will engage with customers via telephone, email, and letter, always delivering memorable customer service.
- We will invest in your development through regular 121s, coaching and skill building.
- You will have the opportunity to work from home one day a week following probation.
What you'll need
- Our values are Expert, Trusted, Engaging and Helpful.
- You will have a positive “can do” attitude, enthusiasm to learn new skills and the ability to exceed both your own and our customers' expectations.
- You will have a strong customer focus and the ability to make every interaction memorable for our customers.
- You will also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative.
- You will need to demonstrate resilience and reliability, while also working to department targets.
- You will enjoy being part of a team and working with others, but you will also be able to use your own initiative and assess information to confidently make and implement decisions.
- You will have the ability to think outside the box, put forward suggestions and constantly look for new ways you can develop yourself and the business.
What you'll receive
- 25 days' holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increase yearly rewarding your first three years of service
- Performance related bonus of up to 10%
- Health Plan supporting you with your healthcare costs
- £1000 'Refer a friend/family' scheme
- Life assurance of up to eight times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.
We have signed the Armed Forces Covenant and are a Disability Confident committed employer – please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
Customer Service Advisor employer: YTL UK
Wessex Water is an exceptional employer, offering a dynamic work environment in Saltford where innovation meets community service. As a Laboratory Services Manager, you will benefit from a strong commitment to employee development, flexible working options, and a comprehensive benefits package that includes generous holiday allowances, a robust pension scheme, and health support initiatives. Join us in our mission to protect public health and the environment while enjoying a culture that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YTL UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YTL UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YTL UK:Your cover letter is your chance to shine! Tell us why you want to work at YTL UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YTL UK!
How to prepare for a job interview at YTL UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
