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- Tasks: Engage with customers via phone and email, providing top-notch service and support.
- Company: Join water2business, the highest rated water company on Trustpilot, serving over 85,000 customers.
- Benefits: Enjoy 25 days holiday, a performance bonus, and flexible work options after training.
- Why this job: Be part of a supportive team that values your growth and well-being while making a real impact.
- Qualifications: Bring a positive attitude, excellent communication skills, and a passion for customer service.
- Other info: We celebrate diversity and offer extensive training and development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for contact centreadvisers to deliver a first-class experience in our contact centre which is at the heart of our business.
What you\’ll do
The contact centre is the first point of contact for many of our business customers, you will be answering inbound calls and responding to email queries about their water bills. You will interact with regional water companies and be multiskilled in a variety of other day-to-day tasks.
We are all about customer experience, so you will engage with customers via telephone and email, always delivering memorable customer service. As you live our values with our customers, we will invest in your development through regular 121s, coaching and skill building.
From interview to offer we will keep you updated every step of the way. On day one, you\’ll receive a warm welcome from your new team.
Our contact centre customer service adviser roles are Monday to Friday and there is an option to work from home one day a week after your initial training period.
What you\’ll need
Our values are Expert, Trusted, Engaging and Helpful, and as someone who can deliver great customer service through building rapport via our communications, we know you will have a positive “can do” attitude, enthusiasm to learn new skills and the ability to exceed both your own and our customers\’ expectations. You have a strong customer focus and the ability to make every interaction memorable for our customers.
You also have excellent communication skills, both written and verbal, a willingness to adapt and respond to change and the ability to problem solve and use your initiative and you will need to be able to demonstrate resilience and reliability, working to department targets.
You enjoy being part of a team and working with others but are also able to use your own initiative and assess information to confidently make and implement decisions. You have the ability to think outside the box, put forward suggestions and are constantly looking for new ways you can develop yourself and the business.
What you\’ll receive
We offer a wealth of both financial and non-financial benefits, including:
- 25 days\’ holiday rising to 28 with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increase yearly rewarding your first three years of service
- Performance related bonus of up to 10%
- Optimise Health Plan supporting you with your healthcare costs
- £1000 \’Refer a friend/family\’ scheme
- Life assurance of up to eight times your salary
- Sustainable benefits including electric vehicle and cycle2work schemes
- A range of family friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Who we are
water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.
We have signed the Armed Forces Covenant and are a Disability Confident committed employer – please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don\’t miss the opportunity to join us!
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Contact Centre Adviser employer: YTL UK
Contact Detail:
YTL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Adviser
✨Tip Number 1
Familiarise yourself with our company values: Expert, Trusted, Engaging, and Helpful. During your interactions, whether in interviews or networking, make sure to demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves engaging with customers via phone and email, being articulate and clear will set you apart. Consider role-playing scenarios to enhance your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your initiative and resilience, which are key traits we value.
✨Tip Number 4
Network with current or former employees of water2business on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Contact Centre Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contact Centre Adviser. Familiarise yourself with the key skills required, such as excellent communication and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your customer service experience and any roles where you've demonstrated problem-solving and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you embody the company's values of being Expert, Trusted, Engaging, and Helpful.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at YTL UK
✨Showcase Your Customer Service Skills
As a Contact Centre Adviser, your ability to deliver exceptional customer service is crucial. Prepare examples of past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Communication Proficiency
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you adapt your communication style to different customers.
✨Emphasise Teamwork and Initiative
While teamwork is important, showing that you can also take initiative is key. Be prepared to share instances where you contributed to team success or took the lead on a project, highlighting your ability to work collaboratively and independently.
✨Align with Company Values
Familiarise yourself with the company's values: Expert, Trusted, Engaging, and Helpful. During the interview, weave these values into your responses to demonstrate that you resonate with their culture and mission.
