At a Glance
- Tasks: Be the go-to person for customer queries via phone, email, and live chat.
- Company: Join Wessex Water, a leader in the retail water market.
- Benefits: Enjoy 25 days' holiday, a great pension, and health perks.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you have a passion for delivering outstanding customer service? Do you want to play a vital part in the retail water market? If so, we have a great opportunity for you at Wessex Water. As part of a busy team, you will be the first point of contact for retailers and non‑household customers via phone, email and live chat. You will be required to action a variety of work requests, from new water meter installations to verifying market data, while monitoring each job through to its completion.
This is a varied role which covers both call handling and responding to written complaints while working within a small team and managing your workload accordingly. Being able to communicate well is essential, as you’ll be contacting internal departments and challenging them when necessary to ensure the business is meeting our regulatory performance targets. You will be someone who has experience in delivering customer service with excellent communication and organisational skills. Having the ability to solve problems and use your initiative is key, as there can be challenging market requirements that require action from you. You’ll work well under pressure, aiming to achieve personal targets and regulatory performance metrics. Experience in Microsoft Teams, Excel, Outlook and Word is essential.
We are passionate about diversity and inclusion – all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
Benefits:
- A combined pension contribution of up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Performance related bonus up to 10%.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
Retail Water Service Desk Champion in Bath employer: YTL UK
Wessex Water is an exceptional employer that prioritises outstanding customer service and employee well-being. With a strong commitment to diversity and inclusion, we offer a supportive work culture where you can thrive, alongside generous benefits such as a robust pension scheme, career progression opportunities, and a comprehensive healthcare package. Located in a dynamic environment, our team members enjoy a healthy work-life balance with ample holiday allowances and unique perks like electric car options and volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Water Service Desk Champion in Bath
✨Tip Number 1
Get to know the company inside out! Research Wessex Water, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for delivering outstanding customer service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate how you can handle the varied tasks in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retail Water Service Desk Champion in Bath
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can bring that passion to the Retail Water Service Desk role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take this extra step.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, especially since you'll be handling various customer queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at YTL UK
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples where you've gone above and beyond for a customer, as this role is all about delivering outstanding service. Be ready to discuss how you handle complaints and challenging situations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to talk about how your experience aligns with the tasks mentioned, like handling calls, emails, and live chats. Show that you know what it takes to manage workloads effectively in a busy environment.
✨Show Off Your Communication Skills
Since communication is essential for this role, practice articulating your thoughts clearly. You might be asked to explain how you would approach a difficult conversation with a colleague or a customer. Use examples from your past experiences to demonstrate your ability to communicate effectively.
✨Get Comfortable with Tech
As you'll be using Microsoft Teams, Excel, Outlook, and Word, make sure you're familiar with these tools. If you can, try to showcase any relevant experience you have with these applications during the interview. Being tech-savvy will definitely give you an edge!
