At a Glance
- Tasks: Provide IT support via phone, web, and face-to-face to resolve incidents and requests.
- Company: Join YTL UK, a diverse and innovative company with a great workplace culture.
- Benefits: Enjoy competitive salary, 25-28 days holiday, healthcare package, and career progression.
- Other info: Dynamic team with opportunities for professional development and a focus on diversity.
- Why this job: Kickstart your IT career while making a real difference in a supportive environment.
- Qualifications: Experience in first and second-line IT support and strong communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
Do you have a keen interest in IT? If so, we have an exciting role available within our IT Support team.
You will provide telephone, web, and face-to-face support to all business users regarding IT incidents and requests.
This is a 12-month fixed-term contract.
What you'll do
In this role, you will
- diagnose and resolve first and second-line IT incidents and requests to agreed Service Levels Agreements (SLAs)
- help support projects to deliver new or changed services across the organisation
- build and configure laptops, desktops and tablets
- build and configure mobile phones, both smart and dumb
- maintain accurate and up-to-date asset information in the ITSM tool
- repair broken IT equipment so that it can re-used
- install ad hoc software on customer devices
- reset and change customer passwords
- facilitate accounts, software and hardware for new starters and movers
- disable accounts and access for leavers
- set up customers with access to network folders or files
- act as the IT Support Specialist in responding to issues at our Operations Centre
- safely move IT equipment when business users change location
- assist with the onboarding of new IT Support Specialists through shadowing
- assist with Field Engineer duties as and when necessary.
- What you'll need
- Sound knowledge and experience in first and second-line IT support to agreed SLAs
- Good working knowledge of Microsoft products, especially Windows10, Windows11, O365 and Share Point
- Excellent communication and customer service skills
- Experience working to establish incident management and request fulfilment SLAs
- Experience with performance metrics for call and ticket handling, both qualitative and quantitative
- Knowledge and experience using remote control tools to diagnose and resolve IT incidents
- Broad, good knowledge of our business areas and the systems we use
- Good organisational skills
- The ability to learn and understand new systems quickly
- The ability to keep abreast of industry innovation and leading IT initiatives
- The ability to adapt to the changing needs of end users
- The ability to liaise effectively with internal and external contacts
- Awareness of packaging and deployment tools such as SCCM
- Knowledge of supporting smartphones and their operating systems (i OS and Android).
- What you'll receive
- A combined pension contribution of up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to ten days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary, subject to conditions.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
- Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
- YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
- YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
- YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
- plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us!
You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome.
We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.
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IT Support Specialist in Bath employer: YTL UK
Wessex Water is an exceptional employer, offering a dynamic work environment in Saltford where innovation meets community service. As a Laboratory Services Manager, you will benefit from a strong commitment to employee development, flexible working options, and a comprehensive benefits package that includes generous holiday allowances, a robust pension scheme, and health support initiatives. Join us in our mission to protect public health and the environment while enjoying a culture that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Bath
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at YTL UK that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Specialist in Bath
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at YTL UK, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at YTL UK can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at YTL UK will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at YTL UK
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at YTL UK. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at YTL UK.
