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- Tasks: Assist customers with queries through inbound calls in a fast-paced environment.
- Company: Leading water and sewerage company based in Bath.
- Benefits: Health package, pension contributions, and career development opportunities.
- Why this job: Join a dynamic team and make a difference in customer experience.
- Qualifications: Strong communication skills and a customer-focused attitude.
- Other info: Flexible shift patterns with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A top water and sewerage company in Bath is looking for a Customer Service Adviser to join their Operations team. The role involves taking inbound calls to assist customers with queries, providing excellent service in a fast-paced environment.
Candidates should possess strong communication skills, be customer-focused, and able to manage multiple applications effectively.
The position includes varied shift patterns and offers opportunities for career development and benefits like a health package and pension contributions.
Dynamic Inbound Customer Experience Advisor in Bath employer: YTL UK
Contact Detail:
YTL UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic Inbound Customer Experience Advisor in Bath
✨Tip Number 1
Practice your communication skills! Since the role is all about assisting customers over the phone, we recommend doing mock calls with friends or family. This will help you get comfortable with handling queries and improve your confidence.
✨Tip Number 2
Research the company! Knowing about the water and sewerage industry in Bath and the specific services they offer can give you an edge. We suggest checking out their website and social media to understand their values and customer service approach.
✨Tip Number 3
Showcase your multitasking abilities! In a fast-paced environment, being able to manage multiple applications is key. We recommend preparing examples from your past experiences where you successfully juggled different tasks while maintaining excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out on your chance to join the team!
We think you need these skills to ace Dynamic Inbound Customer Experience Advisor in Bath
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about assisting customers over the phone, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Be Customer-Focused: We want to see your passion for customer service! In your application, share examples of how you've gone above and beyond to help customers in previous roles. This will show us that you're the right fit for our team.
Highlight Your Multitasking Abilities: The job involves managing multiple applications, so don’t forget to mention any experience you have with multitasking. Whether it’s juggling calls or handling various tasks at once, let us know how you keep everything on track!
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s super easy and ensures we receive all the necessary details to consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at YTL UK
✨Know the Company Inside Out
Before your interview, do some research on the water and sewerage company in Bath. Understand their values, mission, and any recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Adviser, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Customer-Focused Mindset
Think about what excellent customer service means to you. Be ready to discuss how you would handle difficult situations or unhappy customers. Highlighting your ability to empathise and find solutions will resonate well with the interviewers.
✨Prepare for Shift Pattern Questions
Since the role involves varied shift patterns, be prepared to discuss your availability and flexibility. Show that you’re adaptable and willing to work different hours, as this will reflect positively on your commitment to the role.
