Technology Communications Hardware Assistant in Bath

In this varied role, you will support the IT Supplier Management team with communications hardware incidents and requests. You will set up mobile communications hardware and create cost savings by identifying and helping to implement opportunities. This is a 6-month fixed-term contract.

What you'll do:

• Investigate incidents raised for mobile communication devices
• Carry out the fulfilment of service requests raised for mobile communication devices
• Liaise with Internal IT teams and external stakeholders on telemetry faults
• Set up mobile communication devices
• Carry out CMDB maintenance and asset creation
• Raise telemetry line requests with external suppliers
• Produce reports to highlight Mobile Communication process improvements and efficiencies
• Carry out logistical planning for customer devices

What you'll need:

• Strong organisational skills and a keen attention to detail
• Excellent communication skills at all levels
• The ability to work calmly and efficiently under pressure
• The ability to work well under tight deadlines
• An analytical and curious mindset
• The ability to use your own initiative and be self-motivated
• Excellent O365 skills, particularly in the use of Outlook and Excel
• At least three years' experience in an IT Support Role or similar
• A good working knowledge of Microsoft Intune, Samsung Knox and Apple DEP (advantageous)
• A good working knowledge of CMDB, ticket management and asset management
• Practical experience with troubleshooting iOS and Android systems
• Knowledge of IT service management best practice, such as ITIL v3 or 4 (desirable)
• The ability and willingness to learn and understand new systems quickly
• The ability and willingness to adapt to the changing needs of end users
• The ability to liaise effectively with internal and external contacts

What you'll receive:

• A combined pension contribution of up to 20%
• Career progression and professional development opportunities
• 25 days' holiday rising to 28 with length of service
• The opportunity to sell up to five days of holiday every year
• The opportunity to buy up to ten days of holiday each year (subject to conditions)
• A healthcare package that allows you to claim back healthcare costs
• Life assurance of up to eight times your salary
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions)
• Cashback and discounts from more than 3,000 retailers
• One paid volunteering day each year
• Enhanced family leave and pay arrangements
• Access to an interactive health and wellbeing platform
• Support from trained mental health first aiders
• A £1,000 referral fee if you recommend someone who is successfully recruited by us

Who we are:

YTL UK is part of the international YTL Group based in Kuala Lumpur. We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.