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For Companies At a Glance
- Tasks: Deliver top-notch customer service by handling inquiries and resolving issues.
- Company: Join a supportive and inclusive team at Pelican.
- Benefits: Enjoy 25 days holiday, performance bonuses, and a healthcare package.
- Other info: Opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference by helping customers navigate their water services.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for Customer Service Advisers to deliver a first‑class experience in our contact centre. This fast‑paced, full‑time role (37 or 40 hours per week) involves answering an average of 50‑60 inbound calls a day regarding customers’ water bills. You will work office‑based, interacting daily with colleagues and line managers in an inclusive and engaging environment.
What You'll Do
You will be the first point of contact for many of our customers, managing inquiries such as moving house, consumption questions, bill explanations, tariff checks, payment arrangements, and issue resolution. Your work will enable customers to feel valued and help them navigate their water services smoothly.
Candidate Profile
We want someone who enjoys talking to people and naturally builds rapport with customers and colleagues. You should have confident, energetic, and professional communication skills; be friendly, positive, and have a ‘can‑do’ attitude. You must demonstrate resilience, reliability, and the ability to meet defined department targets. Ambition and a desire to progress within the business are also valued.
Equality, Diversity and Inclusion
Pelican is a Disability Confident, Arms‑of‑the‑Covenant, and committed gender and race‑inclusive employer. We offer support and sign‑off to all our staff. Right‑to‑work in the UK is mandatory, and we do not provide sponsorship.
Benefits
- 25 days’ holiday, rising to 28 days with length of service
- Up to 20% combined pension contribution
- Opportunity to buy or sell holiday
- Pay increments yearly rewarding your first 3 years of service
- Performance‑related bonus of up to 10%
- A healthcare package that allows you to claim back healthcare costs
- £1,000 ‘Refer a friend/family’ scheme
- Life assurance of up to four times your salary
- Sustainable benefits including electric vehicle and cycle‑to‑work schemes
- A range of family‑friendly policies including enhanced maternity and paternity leave
- Paid community day
- Cashback and discounts from over 3,000 retailers
Customer Service Advisor in Nailsea employer: YTL Group
Contact Detail:
YTL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Nailsea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pelican. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling inquiries like bill explanations or payment arrangements during the actual interview.
✨Tip Number 3
Show off your personality! When you're chatting with potential employers, let your friendly and positive attitude shine through. Remember, they’re looking for someone who can build rapport with customers, so be yourself and let your enthusiasm show!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Nailsea
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and positive attitude. Remember, we’re looking for someone who enjoys talking to people, so make sure that comes across in your writing.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight your communication skills and any relevant experience you have with customer inquiries. We love seeing how you can relate your past experiences to what we do here at StudySmarter!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team. Avoid fluff and focus on what makes you the best candidate for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing culture at StudySmarter.
How to prepare for a job interview at YTL Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with common customer inquiries like bill explanations and payment arrangements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about interacting with customers, be ready to demonstrate your communication skills. Think of examples where you've built rapport or resolved issues effectively. Practising these scenarios can help you articulate your experience during the interview.
✨Embrace the 'Can-Do' Attitude
Employers love a positive mindset! Be prepared to discuss how you handle challenges and maintain a friendly demeanour under pressure. Share stories that highlight your resilience and reliability, as these traits are key for success in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.