Complex Manager

Job Summary

We are seeking a highly motivated, hands-on, and experienced Complex Manager to oversee the overall operations, maintenance, administration, and financial management of a mixed commercial development comprising a retail complex and hotel components. The successful candidate will ensure the property is well-maintained, operates efficiently, complies with all statutory requirements, and delivers a safe and pleasant environment for owners, tenants, guests, and visitors.

The Complex Manager will lead the on-site management team, coordinate with contractors and service providers, liaise with stakeholders, and provide strategic and operational support to the Management Council and property owners.

Key Responsibilities

Property & Facilities Management

• Oversee the daily operations and maintenance of the property.

• Ensure all building services, including M&E systems, lifts, fire protection systems, security, cleaning, landscaping, and other facilities, are properly maintained.

• Plan and implement preventive maintenance programmes and asset replacement plans.

• Monitor contractors' performance and ensure compliance with contract specifications and service standards.

• Attend to emergency situations and coordinate prompt resolution.

Administration & Compliance

• Ensure compliance with the Building Maintenance and Strata Management Act (BMSMA), Workplace Safety and Health (WSH) requirements, Fire Safety regulations, and other applicable legislation.

• Prepare reports, management papers, budgets, and operational updates.

• Organise and attend Council Meetings, Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs).

• Maintain proper records, statutory documents, contracts, licences, and certifications.

Financial Management

• Prepare annual budgets and monitor operating expenditure.

• Review monthly financial reports and recommend cost-saving initiatives.

• Manage procurement, quotations, tenders, and contract administration.

• Ensure proper financial controls and compliance with approved budgets.

Stakeholder & Tenant Management

• Build and maintain positive relationships with subsidiary proprietors, tenants, hotel operators, contractors, consultants, and government agencies.

• Handle feedback, complaints, and operational issues professionally and promptly.

• Support tenant fit-out, renovation, and reinstatement works.

Team Leadership

• Lead, supervise and mentor on-site team.

• Allocate work, monitor performance, and ensure service excellence.

• Foster teamwork and promote continuous improvement within the organisation.

Project Management

• Manage upgrading works, capital improvement projects, and major repairs.

• Coordinate consultants, contractors, and stakeholders to ensure projects are completed on time, within budget, and to the required quality standards.

Requirements

• Degree or Diploma in Property Management, Facilities Management, Building Services, Engineering, Estate Management, or a related discipline.

• Minimum 5-8 years of relevant property or facilities management experience, with at least 3 years in a managerial or supervisory role.

• Good knowledge of the Building Maintenance and Strata Management Act (BMSMA) and relevant statutory regulations.

• Experience managing mixed-use developments, commercial properties, retail centres, hotels, or integrated developments will be an advantage.

• Strong leadership, communication, negotiation, and interpersonal skills.

• Ability to manage multiple priorities, resolve issues effectively, and work under pressure.

• Proficient in Microsoft Office applications and property management software.

Personal Attributes

• Strong leadership and decision-making abilities.

• Excellent organisational and planning skills.

• Customer-focused with a service-oriented mindset.

• High level of integrity, professionalism, and accountability.

• Resourceful, proactive, and able to work independently.

• Calm and composed in handling emergencies and challenging situations.

What We Offer

• Competitive remuneration package.

• AWS.

• Medical and insurance benefits.

• Lunch provided.

• A dynamic and collaborative working environment.

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