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- Tasks: Support the Internal Spares Team by answering customer queries and processing orders.
- Company: Join Xylem, a Fortune 500 leader in sustainable water solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in tackling global water challenges with innovative technology.
- Qualifications: STEM degree preferred; customer service experience is a plus.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
In this role you will be an integral part of the Internal Spares Team. The role will consist of answering customer enquiries via phone or email, entering customer orders, interpretation of customer questions and data and ensuring the Spares Team deliver a high level of customer service and satisfaction at all times. A requirement is also to provide support for all internal and external stakeholders.
Essential Duties/Principal Responsibilities:- Become competent in the selecting of pump spares accessories.
- Working to gain in depth knowledge of internal sales processes and procedures.
- Answering calls on the phone queues and assisting with customer queries.
- Enter customer orders ensuring a high level attention to detail, managing customer expectations.
- Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager.
- Help to maintain all records and procedures where necessary.
- Learn and engage to manage and develop both professionally and personally.
- Comply to all Health and Safety standards at all times ensuring proper reporting when necessary.
- Willingness and drive to learn.
- Desire to ask questions and actively listen.
- Numerate and have strong problem solving skills.
- Effective communicator.
- People skills (approachable, friendly and confident) and a team worker.
- Organised and can work to deadlines.
- Continuous improvement mindset.
- Cross-boundary collaboration Inspiring accountability.
- Previous experience of working within an engineering environment, ideally the water industry and working with Engineers would be advantageous.
- Experience working with bespoke systems (Quote, AS400) is advantageous although not essential.
- Educated to Degree Level across any of the STEM (Science, Technology, English & Maths) disciplines is advantageous.
- Any technical engineering experience.
- Experience within a customer service role dealing with enquiries/orders and or complaints.
- Experience of working in a fast paced environment dealing with customers over the telephone.
- Literate in spoken and written English.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Spares Engineer in Nottingham employer: YSI Incorporated
Contact Detail:
YSI Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spares Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Xylem. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Xylem’s projects and values, and think about how your skills as a Spares Engineer can contribute to their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to customer service and engineering, and make sure you can articulate your problem-solving skills clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Xylem.
We think you need these skills to ace Spares Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Spares Engineer role. Highlight any relevant experience in engineering or customer service, and don’t forget to mention your problem-solving skills and ability to work under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the water industry and how your skills align with our mission at Xylem. Keep it concise but impactful!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to showcase your communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YSI Incorporated
✨Know Your Pumps
Before the interview, brush up on your knowledge of pump spares and accessories. Familiarise yourself with common queries customers might have and how to address them. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Master the Sales Process
Take some time to understand the internal sales processes and procedures relevant to the Spares Engineer position. Being able to discuss these during your interview will demonstrate your proactive approach and readiness to hit the ground running.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This skill is crucial for the role, as you’ll need to interpret customer queries accurately and provide effective solutions.
✨Showcase Your People Skills
Be prepared to share examples of how you've successfully worked in a team or handled customer interactions in the past. Highlighting your approachable and friendly nature will resonate well, as these traits are essential for collaborating with both internal and external stakeholders.
