At a Glance
- Tasks: Assist customers with enquiries and manage orders in a dynamic team environment.
- Company: Join Xylem, a global leader in sustainable water solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to innovative solutions.
- Why this job: Make a real difference in water technology while developing your skills.
- Qualifications: Customer service experience and a passion for learning are essential.
The predicted salary is between 30000 - 40000 € per year.
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
In this role you will be an integral part of the Internal Spares Team. The role will consist of answering customer enquiries via phone or email, entering customer orders, interpretation of customer questions and data and ensuring the Spares Team deliver a high level of customer service and satisfaction at all times. A requirement is also to provide support for all internal and external stakeholders.
Essential Duties/Principal Responsibilities:- Become competent in the selecting of pump spares accessories.
- Working to gain in depth knowledge of internal sales processes and procedures.
- Answering calls on the phone queues and assisting with customer queries.
- Enter customer orders ensuring a high level attention to detail, managing customer expectations.
- Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager.
- Help to maintain all records and procedures where necessary.
- Learn and engage to manage and develop both professionally and personally.
- Comply to all Health and Safety standards at all times ensuring proper reporting when necessary.
- Willingness and drive to learn.
- Desire to ask questions and actively listen.
- Numerate and have strong problem solving skills.
- Effective communicator.
- People skills (approachable, friendly and confident) and a team worker.
- Organised and can work to deadlines.
- Continuous improvement mindset.
- Cross-boundary collaboration Inspiring accountability.
- Previous experience of working within an engineering environment, ideally the water industry and working with Engineers would be advantageous.
- Experience working with bespoke systems (Quote, AS400) is advantageous although not essential.
- Educated to Degree Level across any of the STEM (Science, Technology, English & Maths) disciplines is advantageous.
- Any technical engineering experience.
- Experience within a customer service role dealing with enquiries/orders and or complaints.
- Experience of working in a fast paced environment dealing with customers over the telephone.
- Literate in spoken and written English.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Spares Administrator in Nottingham employer: YSI Incorporated
Xylem is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Spares Administrator role based in Nottingham. With a strong commitment to employee growth, Xylem offers extensive training opportunities and encourages continuous learning, ensuring that team members are well-equipped to tackle the world's most pressing water challenges. The hybrid working model provides flexibility, while being part of a Fortune 500 company means you will contribute to meaningful projects that have a sustainable impact on communities globally.
StudySmarter Expert Advice🤫
We think this is how you could land Spares Administrator in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Xylem's values, products, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be answering customer queries, it's crucial to sound confident and approachable. Role-play with a friend or family member to get comfortable with common questions you might face.
✨Tip Number 3
Be proactive during interviews! Prepare some insightful questions about the Spares Team and how they handle customer service challenges. This shows you're not just there to answer questions but are genuinely interested in contributing to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Xylem team and ready to make an impact in the water solutions industry.
We think you need these skills to ace Spares Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Spares Administrator role. Highlight any relevant experience in customer service or engineering, and don’t forget to showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Xylem. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:As a Spares Administrator, effective communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it’s through your writing or by sharing examples of past interactions with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at YSI Incorporated
✨Know Your Stuff
Before the interview, make sure you understand the basics of pump spares and the water industry. Brush up on any technical terms or processes mentioned in the job description. This will show your enthusiasm and readiness to dive into the role.
✨Practice Customer Interactions
Since you'll be dealing with customer enquiries, practice how you would handle different scenarios. Think about common questions customers might ask and how you would respond. This will help you feel more confident during the interview.
✨Show Off Your People Skills
The role requires effective communication and teamwork. Be prepared to share examples of how you've successfully worked with others in the past. Highlight your approachability and willingness to listen, as these traits are key for this position.
✨Demonstrate Your Organisational Skills
Talk about how you manage your time and stay organised, especially in a fast-paced environment. You could mention tools or methods you use to keep track of tasks and deadlines, which will reassure them that you can handle the demands of the role.
