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- Tasks: Support and troubleshoot bespoke applications critical to operations.
- Company: Join Xylem, a Fortune 500 leader in global water solutions.
- Benefits: Enjoy a collaborative culture with opportunities for growth and innovation.
- Why this job: Make a real impact on global water challenges while developing your tech skills.
- Qualifications: 3+ years in application support; strong troubleshooting and communication skills required.
- Other info: Be part of a team dedicated to sustainable water solutions and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
IT Application Support Engineer page is loaded
IT Application Support Engineer
Apply remote type Onsite locations Basingstoke time type Full time posted on Posted 2 Days Ago job requisition id R43046
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world\’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
As an IT Application Support Engineer at Xylem, you will play a key role in supporting and troubleshooting bespoke applications that are critical to our operations. You’ll develop a strong understanding of these systems to effectively replicate and investigate user-reported issues, test and validate solutions, create and use clear and detailed instruction and documentation, and assist customers in resolving problems and using the applications effectively.
Key Responsibilities
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Provide support for both enterprise and custom-built applications.
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Investigate, troubleshoot, and resolve application issues, coordinating with development teams as needed.
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Manage incident, service request, and problem tickets through the IT Service Management (ITSM) system.
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Participate in diagnosing issues, system upgrades, patch management, and application deployments, sometimes with customers.
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Assess and prioritise resolution of configuration and deployment issues in line with customer SLAs.
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Maintain technical documentation including standard operating procedures, troubleshooting guides, and knowledge base articles.
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Identify recurring problems and contribute to continuous improvement initiatives.
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Ensure compliance with Xylem\’s IT and security standards.
Qualifications & Skills
Required:
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3+ years of experience in application support, DevOps, or similar discipline.
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Strong troubleshooting and problem-solving skills with high attention to detail.
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Understanding of relational databases.
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Proficiency in supporting Java applications on Linux platforms.
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Experience working with ticketing and monitoring tools.
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Strong communication skills.
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A collaborative team member who adapts quickly, embraces new challenges, and is eager to learn new skills.
Preferred:
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Understanding of ITIL principles and service management practices.
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Experience with MS SQL Server, Postgres and/or Maria DB
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Knowledge of AWS and Terraform an advantage
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Experience with scripting (e.g., PowerShell, Python) or automation tools.
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Clean driving license.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Our Talent Community is a great way to stay connected to learn
more about our high impact culture initiatives and latest career
Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your
background, skills and interests.
Join our Talent Community Today!
Want to know what kind of Impact you can make?
Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe
can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for
communities around the world by engaging all stakeholders and educating about water issues.
Learn more by clicking here – Working at Xylem
Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.
Learn more about our commitment to Inclusion and Belonging.
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Application Support employer: YSI Incorporated
Contact Detail:
YSI Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support
✨Tip Number 1
Familiarise yourself with Xylem's products and services. Understanding their bespoke applications and how they address water challenges will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Java applications on Linux platforms. Being able to discuss specific examples of how you've resolved similar issues in the past can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Xylem through platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Application Support role, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on ITIL principles and service management practices. Showing that you understand these concepts can highlight your readiness to contribute effectively to the team and align with Xylem's operational standards.
We think you need these skills to ace Application Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Application Support Engineer at Xylem. Familiarise yourself with the key skills required, such as troubleshooting, application support, and knowledge of relational databases.
Tailor Your CV: Customise your CV to highlight relevant experience in application support, DevOps, or similar roles. Emphasise your problem-solving skills, attention to detail, and any specific technologies mentioned in the job description, like Java applications on Linux.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for water technology and your alignment with Xylem's mission. Mention specific experiences that demonstrate your ability to troubleshoot and resolve application issues effectively.
Highlight Continuous Learning: In your application, mention any ongoing learning or certifications related to ITIL principles, AWS, or scripting languages. This shows your commitment to professional development and adaptability in a fast-paced environment.
How to prepare for a job interview at YSI Incorporated
✨Understand the Role
Before your interview, make sure you have a solid understanding of what an IT Application Support Engineer does. Familiarise yourself with the key responsibilities mentioned in the job description, such as troubleshooting bespoke applications and managing incident tickets.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Java applications on Linux platforms, relational databases, and any ticketing or monitoring tools you've used. Highlight specific examples where you've successfully resolved application issues.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your problem-solving process. Use the STAR method (Situation, Task, Action, Result) to explain how you've tackled complex issues in the past, especially those that required collaboration with development teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to application support and their ITIL practices. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
