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- Tasks: Provide technical support and guidance to sales teams and service partners.
- Company: Join Xylem, a Fortune 500 global water solutions company.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on sustainable water solutions and customer satisfaction.
- Qualifications: Technical diploma and 2-3 years in After Sales or similar roles.
- Other info: Be part of a diverse team dedicated to solving global water challenges.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Join us as our Aftermarket Sales Support, where you’ll play a key role throughout the entire product lifecycle.
About the RoleAs the Aftermarket Sales Support, you will be the go‑to technical expert for our local Sales Teams, Customers, Installers, End Users, and Service Partners. You’ll provide both remote and on‑site technical support, ensuring timely resolution of field issues across warranty and non‑warranty scenarios. You’ll also collaborate closely with our Service Partners to evaluate product claims, drive quality improvements, and support initiatives that enhance our aftermarket offerings.
What You’ll Do- Provide technical support and guidance to Service Partners, including claim evaluation and periodic audits.
- Manage field service requests (warranty & non‑warranty), involving Service Partners, Xylem Field Engineers, or direct on‑site support when needed.
- Ensure all activities comply with required health & safety procedures.
- Organize product returns for deeper analysis according to central guidelines.
- Use approved tools to manage claims and warranty expenses within your delegated authority (DOA).
- Deliver and support service training: troubleshooting, commissioning, failure analysis.
- Offer after‑sales technical support to sales teams, installers, customers, and end users.
- Provide on‑site support for commissioning and high‑impact issues.
- Report field‑identified product quality issues to local and central teams.
- Support field test initiatives for product validation.
- Propose aftermarket business opportunities (e.g., spare parts, maintenance contracts).
- Manage profitable maintenance contract activities (technical, contractual, financial).
- A technical diploma (Engineering or similar).
- 2–3 years’ experience in After Sales, Pre‑Sales, Product Quality, or similar technical functions.
- Strong technical problem‑solving skills, communication abilities, and a customer‑focused mindset.
- Ability to work both independently and collaboratively with service partners and cross‑functional teams.
- Willingness to travel for on‑site support when required.
At Xylem, we’re committed to solving water challenges around the world. You’ll work with a globally recognised brand, great people, and have the opportunity to directly influence service excellence and product quality across our product portfolio. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Aftermarket Sales Support employer: YSI Incorporated
Contact Detail:
YSI Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Sales Support
✨Tip Number 1
Network like a pro! Reach out to current employees at Xylem on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Aftermarket Sales Support role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge related to water solutions. Be ready to discuss how your past experiences align with the responsibilities of the role, especially in providing after-sales support.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you’ve tackled technical issues or improved processes, as this will resonate well with the team at Xylem.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Xylem team.
We think you need these skills to ace Aftermarket Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftermarket Sales Support role. Highlight relevant experience and skills that match the job description, like technical support and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Xylem. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Technical Skills: Since this role involves providing technical support, make sure to highlight any relevant technical qualifications or experiences. Whether it's your diploma or hands-on experience, we want to know how you can tackle those field issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at YSI Incorporated
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to aftermarket sales support. Be ready to discuss your experience with product quality, warranty claims, and any relevant technical issues you've resolved in the past. This role requires you to be a go-to expert, so showing off your expertise will definitely impress.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled challenging situations in previous roles. Think about times when you had to resolve customer issues or improve processes. Being able to articulate your problem-solving approach will demonstrate your capability to handle the responsibilities of this position.
✨Understand Xylem's Mission
Familiarise yourself with Xylem's commitment to sustainable water solutions. Knowing their products and how they impact various sectors will help you align your answers with their values. It shows that you're not just looking for a job, but that you're genuinely interested in contributing to their mission.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing projects, or how success is measured in the Aftermarket Sales Support role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
