EU Regional Service Delivery Manager, Invoice to Pay (I2P)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Manager, Regional Invoice-to-Pay Operations - Europe is responsible for leading regional I2P service delivery across Europe, ensuring accurate, timely, compliant, and customer-focused execution of invoice processing, issue resolution, controls, and operational performance. The role oversees regional I2P activities across a multi-country shared services environment and partners closely with Finance, Procurement, Controllership, Treasury, Technology, Global Process Owners, and third-party service providers where applicable.

• Lead day-to-day regional I2P operations for Europe, ensuring invoice-to-pay activities are completed accurately, timely, and in accordance with company policies, accounting standards, controls, SOX requirements, and regulatory requirements.
• Lead through managers and team leaders across multiple European shared service locations, with responsibility for workload prioritization, performance management, development planning, business continuity coverage, and team engagement.
• Monitor, review, and evaluate I2P service outputs, methods, procedures, and operational performance to identify root causes, service gaps, and improvement opportunities.
• Establish, maintain, and monitor service level agreements, operational metrics, and regional I2P KPIs, including invoice cycle time, first-pass yield, touchless processing, on-time payment, productivity, quality, aging, and resolution cycle time.
• Partner with regional Controllership, Procurement, Finance, Treasury, Technology, Global Process Owners, and local business stakeholders to resolve operational issues and improve the end-to-end invoice-to-pay experience.
• Build collaborative relationships with internal stakeholders and third-party outsourced service providers, where applicable, to ensure clear accountability, effective issue resolution, and consistent service delivery across the region.
• Identify and resolve operational issues across business units, local hubs, shared service teams, and third-party providers, escalating risks and dependencies as needed.
• Drive continuous improvement initiatives that improve efficiency, accuracy, compliance, control effectiveness, and the overall stakeholder experience within accounts payable and invoice-to-pay processes.
• Ensure adherence to SOX controls, company policies, audit requirements, and internal control procedures, including timely follow-through on control gaps, findings, and remediation actions.
• Support automation, system enhancements, break/fix resolution, and process optimization in partnership with internal technical teams, administrative teams, and external solution providers.
• Coordinate internal and external audit requests, ensuring timely response, appropriate documentation, and follow-through on any identified findings or control improvement actions.
• Provide operational input to Global Process Management and Transformation teams to support standardization, future target operating model design, and implementation of shared services improvements.
• Support regional readiness for transformation initiatives, including ERP, Coupa, automation, process standardization, and operating model changes impacting European I2P operations.
• Perform other related duties and responsibilities as assigned, including supporting backup coverage, special projects, cross-functional initiatives, and occasional regional or international travel as needed.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in Accounts Payable, Invoice-to-Pay, Procure-to-Pay, Finance Operations, or Shared Services.
• Experience leading teams in a shared services accounts payable or invoice-to-pay environment, preferably across multiple countries or service locations.
• Demonstrated experience leading teams, managing workloads, developing talent, and driving performance in a fast-paced operational environment.
• Strong understanding of end-to-end invoice-to-pay processes, including invoice processing, payment support, supplier issue resolution, compliance controls, reconciliations, SOX, and audit requirements.
• Strong analytical and problem-solving skills, with the ability to identify issues, assess root causes, and implement practical process improvements.
• Ability to prioritize tasks, manage deadlines, work with limited oversight, and navigate a dynamic, fast-paced environment.
• Demonstrated ability to collaborate across functions, regions, and stakeholder groups.

• Experience managing or partnering with outsourced service providers in a shared services environment.
• Experience working in a multi-country finance operations environment, with exposure to local statutory, regulatory, tax, language, multi-currency, or country-specific considerations impacting invoice-to-pay operations.
• Experience with ERP, procurement, accounts payable, workflow, or automation platforms such as SAP, SAP S/4HANA, Coupa, OCR/intelligent document processing tools, case management tools, or reporting dashboards.
• Experience monitoring KPIs, SLAs, productivity, quality, invoice aging, invoice cycle time, first-pass yield, touchless processing, on-time payment, and service delivery performance metrics.
• Experience supporting transformation, standardization, migration, or continuous improvement initiatives within finance shared services.
• Experience supporting ERP, Coupa, or finance transformation deployments, including operational readiness, hypercare, process stabilization, and change adoption activities.