At a Glance
- Tasks: Create unique customer experiences and manage product displays in a chic boutique.
- Company: Ysé, a brand dedicated to empowering women through beautiful lingerie and swimwear.
- Benefits: Part-time hours, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a growing company with exciting future prospects.
- Why this job: Join a passionate team and help women feel confident and beautiful every day.
- Qualifications: Retail experience, strong customer service skills, and a love for our brand.
The predicted salary is between 12 - 15 £ per hour.
Over the years, Ysé has developed a strong conviction: that of “body to heart.” Our philosophy is to love your body, no matter what it looks like. We create lingerie, swimwear, and an intimate wardrobe for all women, for all bodies, whether to please others or oneself, just as we are. At Ysé, we believe in lingerie as free as women should be. Our team is united by a passion for the product and the brand’s gentle and caring mission toward women.
We are currently looking for a Sales Assistant (part-time permanent contract – 24 hours/week) to join our first London store as soon as possible. We are looking for someone cheerful, autonomous, highly organised, and above all, sensitive to Ysé’s universe and values. As a true ambassador of our brand, you will create a unique and personalised experience for our customers through our trendy, chic and refined collections.
Responsibilities- Client Experience
- Welcome and advise customers according to the standards defined by the art of sales and Ysé’s customer service;
- Sell with sincerity and emotional intelligence, adapting your approach to each client;
- Actively contribute to the store’s revenue growth and key performance indicators;
- Master and develop the store’s customer loyalty indicators;
- Cultivate lasting customer relationships by personalising service and encouraging follow-up visits;
- Handle post-sale follow-ups and client satisfaction inquiries when needed;
- Resolve any client concerns with empathy and efficiency, ensuring a smooth resolution and positive brand image.
- Product Management
- Know Ysé’s collections by participating in all internal training sessions;
- Ensure that the products displayed in the store meet Ysé’s brand image criteria;
- Participate in and master the fundamentals of Ysé merchandising;
- Ensure proper shelf placement according to the timeline set by the store manager;
- Report any inconsistencies noticed in the products;
- Contribute to store visual storytelling by suggesting improvements in product placement and atmosphere;
- Monitor product performance and provide feedback to the team on bestsellers and slow movers.
- Stock Management / Tools
- Master the various operational tasks within the time allowed (deliveries, returns, rotating inventory);
- Ensure optimal restocking in the store at all times;
- Actively participate in daily management related to unidentified shrinkage;
- Manage the basics of Shopify;
- Ensure and use the different processes related to the company’s omnichannel services (Click and Collect);
- Master opening and closing of the cash register;
- Notify and alert the store manager in case of exceptional situations;
- Propose ideas to improve stockroom organization and operational efficiency;
- Participate in monthly inventory audits and proactively support preparation for peak periods (sales, launches, holidays).
- Team Spirit & Internal Contribution
- Contribute to a positive team atmosphere by sharing knowledge and supporting new team members;
- Take initiative to contribute ideas during team meetings and brainstorms;
- Represent the Ysé brand internally and externally with professionalism and authenticity;
- Participate in internal projects and brand events (pop-ups, collaborations, private sales);
- Uphold Ysé’s values and actively contribute to its sustainability and inclusivity efforts.
- Opening & Closing Responsibilities
- Securing the premises: This includes setting the alarm, ensuring all doors and windows are locked, and verifying that the property is safe.
- Preparing for the day: This may involve tasks like turning on lights, setting up registers, and ensuring the store is clean and organized.
- Closing procedures: This involves the reverse of opening, including taking inventory, securing cash, and setting the alarm.
- Passionate about retail and sales, you have a successful first experience as a Sales Assistant.
- Dynamic and meticulous, you have an excellent sense of commerce and customer service.
- Organized, you know how to identify the priorities.
- You enjoy challenges, are results-oriented, and bring forward innovative ideas.
- You are proficient in the Microsoft Office/Gmail suites.
- You love the brand and the products it offers.
- Speaking French would be a huge plus.
Encouraging diversity in all its forms, Ysé is committed to promoting the employment of individuals with disabilities.
Sales Assistant - 24h – King’s Road in London employer: YSE
At Ysé, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. Our vibrant work culture fosters a supportive environment where team members are encouraged to express their creativity and passion for our brand, all while contributing to a meaningful mission of empowering women. Located in the heart of London, our first boutique offers a unique opportunity to be part of a dynamic team dedicated to providing personalised customer experiences, with ample opportunities for professional development and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - 24h – King’s Road in London
✨Tip Number 1
Get to know Ysé's brand inside out! Familiarise yourself with their collections and values. This way, when you walk into the interview, you can show off your passion and understanding of what makes Ysé special.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in the store. Be ready to demonstrate your emotional intelligence and sincerity during the interview – it’s all about creating that unique experience for customers.
✨Tip Number 3
Show your team spirit! Ysé values collaboration, so be prepared to share examples of how you've contributed to a positive team atmosphere in the past. Highlight your ability to support and uplift your colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ysé family.
We think you need these skills to ace Sales Assistant - 24h – King’s Road in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Ysé and its mission shine through. Share why you resonate with our philosophy of 'body to heart' and how you can contribute to creating a unique experience for our customers.
Be Authentic:We want to see the real you! Use your own voice in your application. Talk about your experiences and how they align with our values. Authenticity goes a long way in making a connection with us.
Highlight Relevant Experience:Make sure to mention any previous retail or sales experience you have. Focus on how you've contributed to customer satisfaction and team success in the past. We love seeing how you can bring that expertise to our store!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining the Ysé family!
How to prepare for a job interview at YSE
✨Know the Brand Inside Out
Before your interview, dive deep into Ysé's philosophy and product range. Understand their mission of 'body to heart' and how they empower women through their collections. This knowledge will help you connect with the brand during the interview and show that you're genuinely passionate about what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you resolved a customer's issue with empathy or created a memorable shopping experience. This will demonstrate your ability to embody Ysé's values and enhance the client experience.
✨Be Ready to Discuss Sales Strategies
Since the role involves contributing to store revenue growth, be prepared to discuss your approach to sales. Share specific strategies you've used in the past to engage customers and drive sales, and how you can apply those to Ysé's unique offerings.
✨Emphasise Team Spirit
Ysé values a positive team atmosphere, so come ready to talk about how you contribute to teamwork. Share instances where you've supported colleagues or taken the initiative to improve team dynamics. This will highlight your fit within their collaborative culture.
