At a Glance
- Tasks: Create unique customer experiences and drive sales in a chic retail environment.
- Company: Join Ysé, a trendy brand with a passion for quality and customer service.
- Benefits: Part-time hours, dynamic team atmosphere, and opportunities for personal growth.
- Other info: Embrace diversity and contribute to sustainability efforts in a supportive team.
- Why this job: Be an ambassador for a stylish brand and connect with customers authentically.
- Qualifications: Retail experience, strong organisational skills, and a love for fashion.
The predicted salary is between 12 - 15 € per hour.
Ysé’s beautiful journey continues to grow every year, and we still have so many exciting things ahead of us. We are currently looking for a Sales Assistant (part‑time permanent contract – 24 hours/week) to join our first London store as soon as possible. We are looking for someone cheerful, autonomous, highly organised, and above all, sensitive to Ysé’s universe and values. As a true ambassador of our brand, you will create a unique and personalised experience for our customers through our trendy, chic and refined collections.
Client Experience
- Welcome and advise customers according to the standards defined by the art of sales and Ysé’s customer service;
- Sell with sincerity and emotional intelligence, adapting your approach to each client;
- Actively contribute to the store’s revenue growth and key performance indicators;
- Master and develop the store’s customer loyalty indicators;
- Cultivate lasting customer relationships by personalising service and encouraging follow‑up visits;
- Handle post‑sale follow‑ups and client satisfaction inquiries when needed;
- Resolve any client concerns with empathy and efficiency, ensuring a smooth resolution and positive brand image.
Product Management
- Know Ysé’s collections by participating in all internal training sessions;
- Ensure that the products displayed in the store meet Ysé’s brand image criteria;
- Participate in and master the fundamentals of Ysé merchandising;
- Ensure proper shelf placement according to the timeline set by the store manager;
- Report any inconsistencies noticed in the products;
- Contribute to store visual storytelling by suggesting improvements in product placement and atmosphere;
- Monitor product performance and provide feedback to the team on bestsellers and slow movers.
Stock Management / Tools
- Master the various operational tasks within the time allowed (deliveries, returns, rotating inventory);
- Ensure optimal restocking in the store at all times;
- Actively participate in daily management related to unidentified shrinkage;
- Manage the basics of Shopify;
- Ensure and use the different processes related to the company’s omnichannel services (Click and Collect);
- Master opening and closing of the cash register;
- Notify and alert the store manager in case of exceptional situations;
- Propose ideas to improve stockroom organization and operational efficiency;
- Participate in monthly inventory audits and proactively support preparation for peak periods (sales, launches, holidays).
Team Spirit & Internal Contribution
- Contribute to a positive team atmosphere by sharing knowledge and supporting new team members;
- Take initiative to contribute ideas during team meetings and brainstorms;
- Represent the Ysé brand internally and externally with professionalism and authenticity;
- Participate in internal projects and brand events (pop‑ups, collaborations, private sales);
- Uphold Ysé’s values and actively contribute to its sustainability and inclusivity efforts.
Opening & Closing Responsibilities
- Securing the premises: This includes setting the alarm, ensuring all doors and windows are locked, and verifying that the property is safe.
- Preparing for the day: This may involve tasks like turning on lights, setting up registers, and ensuring the store is clean and organized.
- Closing procedures: This involves the reverse of opening, including taking inventory, securing cash, and setting the alarm.
Profile Required
- We share more than just work, and we are looking for someone who will, above all, share our passion for doing things well and our dream of constantly improving to better surprise our subscribers and clients.
- Passionate about retail and sales, you have a successful first experience as a Sales Assistant.
- Dynamic and meticulous, you have an excellent sense of commerce and customer service.
- Organised, you know how to identify the priorities.
- You enjoy challenges, are results‑oriented, and bring forward innovative ideas.
- You are proficient in the Microsoft Office/Gmail suites.
- You love the brand and the products it offers.
- Speaking French would be a huge plus.
Encouraging diversity in all its forms, Ysé is committed to promoting the employment of individuals with disabilities.
Sales Assistant - 24h – King’s Road employer: Yse Lingerie
Ysé is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to express their passion for retail and sales. Located on the iconic King’s Road, our first London store offers a unique opportunity to be part of a growing brand that values creativity, teamwork, and personal development. With a commitment to sustainability and inclusivity, we provide our Sales Assistants with comprehensive training, opportunities for growth, and a supportive environment that celebrates individuality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - 24h – King’s Road
✨Tip Number 1
Get to know Ysé's brand inside out! Familiarise yourself with their collections and values so you can genuinely connect with customers. This will help you create that unique, personalised experience they’re after.
✨Tip Number 2
Practice your sales pitch! Think about how you can sell with sincerity and emotional intelligence. Role-play with a friend or in front of the mirror to boost your confidence before the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage stock and keep things running smoothly. Share examples of how you've tackled challenges in previous roles to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Ysé family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Assistant - 24h – King’s Road
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for retail and the Ysé brand in your application. Share why you love our products and how you connect with our values. A genuine passion can really make your application stand out!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales Assistant role. Highlight any previous retail experience and customer service skills, as these are key to what we’re looking for.
Craft a Personal Cover Letter:Use your cover letter to tell us a bit about yourself and why you’d be a great fit for our team. Be authentic and let your personality shine through – we want to know the real you!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Yse Lingerie
✨Know the Brand Inside Out
Before your interview, dive deep into Ysé’s collections and values. Familiarise yourself with their latest trends and how they position themselves in the market. This will not only show your passion for the brand but also help you connect your personal style and experiences to what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about times when you resolved issues with empathy or created memorable shopping experiences. This will demonstrate your ability to embody Ysé’s customer service standards.
✨Be Ready to Discuss Sales Strategies
Brush up on your sales techniques and be prepared to discuss how you would contribute to the store's revenue growth. Think of specific strategies you could implement to enhance customer loyalty and drive sales, as this aligns perfectly with the role’s responsibilities.
✨Bring Your Team Spirit
Ysé values a positive team atmosphere, so be ready to talk about how you’ve contributed to team dynamics in previous roles. Share instances where you supported colleagues or took the initiative to improve team performance, showcasing your collaborative spirit.
