At a Glance
- Tasks: Coordinate customer appointments and support operational teams in a friendly environment.
- Company: A respected family-run civil engineering and utility contractor.
- Benefits: Competitive salary, excellent benefits, and a beautiful rural work location.
- Other info: Perfect for those who thrive in busy, people-focused roles.
- Why this job: Join a supportive team and make a real difference for customers.
- Qualifications: Strong communication skills and a proactive, organised approach.
The predicted salary is between 26500 - 26500 £ per year.
Our client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers.
About the Role
You’ll be part of a small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. You’ll be based at a beautiful rural site near Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.
Your key responsibilities:
- Handling inbound and outbound customer calls
- Scheduling and coordinating investigation and repair appointments
- Raising and updating jobs on the database
- Managing emails and written correspondence
- Supporting the wider planning team with day-to-day coordination
- Gatekeeping and ensuring smooth workflow
About You
- You’re someone who thrives in a busy, people-focused role and takes pride in doing things well.
- Strong communication and stakeholder skills
- Planning/scheduling experience (ideally within water/utilities, but not essential)
- An organised, calm, and solution-focused approach
- Confidence using planning or scheduling systems
- Strong IT skills (Microsoft Office & Google Workspace)
- Excellent telephone manner and attention to detail
- Most importantly, you’re a team player who’s flexible, proactive, and positive
Customer Support Administrator in Cowley employer: YRS Recruitment
Join a highly regarded family-run utility contractor that values its employees and fosters a supportive work culture. With competitive pay rates, performance-related incentives, and a commitment to employee well-being through paid holidays and sickness, this role offers not just a job but a pathway for growth in the essential field of water leakage repairs across the beautiful Thames Valley. Enjoy local work allocations and the opportunity to be part of a dedicated team that prioritises safety and excellent customer service.
