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- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service.
- Company: Join the iconic House of Guerlain, a leader in luxury fragrance and beauty.
- Benefits: Enjoy competitive pay, career development, and a vibrant work environment.
- Why this job: Be a brand ambassador and make a real impact in the world of luxury.
- Qualifications: Strong retail experience and leadership skills are essential.
- Other info: Opportunity for personal growth in a prestigious brand with a rich history.
The predicted salary is between 28800 - 43200 £ per year.
Location: Selfridges, Manchester Exchange
Hours: Full Time
Since its foundation in 1828 by Pierre-Francois Pascal Guerlain, the House of Guerlain has established itself as an icon within the world of fragrance and beauty; a reputation of unparalleled devotion to luxury, sophistication and elegance that has been handed down from generation to generation. Guerlain was the first to create scientifically-based skincare, kohl eyeliner and mascara and introduced the world to lipsticks. Within over 700 fragrances (several of which are considered masterpieces of perfumery), the Guerlain name has become recognised as a symbol of artistry, superlative quality, impeccable style and ultimate grace.
As Business/Account Manager of Guerlain in Selfridges, you are responsible for the management of the counter and team, achievement of counter sales targets and the level of service that is delivered to customers. Through your passion for the brand you will act as an Ambassador for the brand at all times.
Job Responsibilities
- Sales
- To achieve or exceed counter sales targets and corporate objectives
- To set up and follow individual and collective objectives on a weekly and monthly basis
- To collate all sales information and submit report to line manager by deadline given
- To be aware of competitor activity, communicate this to the team and take necessary steps to develop counter activity
- To pro-actively seek opportunities and promote in-store events to maximise sales
- Service
- To ensure that a luxury level of service is delivered to customers and develop customer loyalty
- To handle customer complaints discretely and effectively
- To ensure that the team are consistently following customer service guidelines and give feedback and act to highlight successes and address areas of concern
- Merchandising
- To maintain the correct basic stock levels on counter
- To ensure that merchandising is displayed effectively and in line with Company guidelines
- People Management
- To communicate the corporate strategy and goals to the team
- To ensure the development of team members through regular coaching and leading by example
- To appraise staff performance during the probation period, annual and mid-year appraisals
- To recruit high calibre team members, manage their induction and performance effectively
- To ensure that all team members are professional and complying with Company guidelines
- General
- To carry out any additional duties as directed by the management team
- To be a brand ambassador and representative at all times
- To adhere to all Company policies and procedures, as outlined in the employee handbook
- To build strong relationships with store management and to adhere to store policies and procedures
- To ensure efficient communication with and reporting to management and head office teams
- To manage all counter administration and reporting
Profile
- Able to motivate, coach and develop people
- Results and business orientated
- Good leadership skills
- Strong retail experience
- Adaptable, able to make decisions and solve problems
- Self-confident and able to approach and engage with customers at ease
- Professional, pro-active and positive
Business Manager in Manchester employer: YouthBuild Newark
Contact Detail:
YouthBuild Newark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and retail industry, especially those connected to Guerlain. Attend events or workshops where you can meet potential colleagues or managers – it’s all about making those connections!
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with someone from Guerlain, let your enthusiasm shine through. Talk about your favourite products and how you’d represent the brand as an ambassador.
✨Tip Number 3
Prepare for interviews by researching the latest trends in luxury retail and Guerlain’s unique offerings. Be ready to discuss how you can help achieve sales targets and enhance customer service – they’ll love your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can bring their unique flair to the team.
We think you need these skills to ace Business Manager in Manchester
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Guerlain shine through! Share why you’re excited about the brand and how you can embody its luxury and elegance in your role as a Business Manager.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams and achieving sales targets. We want to see how you’ve motivated others and driven results in previous roles, so don’t hold back!
Be Specific About Your Achievements: Use concrete examples to illustrate your successes. Whether it’s exceeding sales goals or enhancing customer service, specific achievements will make your application stand out to us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Guerlain!
How to prepare for a job interview at YouthBuild Newark
✨Know Your Brand Inside Out
Before the interview, dive deep into Guerlain's history, values, and product range. Being able to discuss specific fragrances or skincare innovations will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to motivate and develop others, as this role requires strong leadership to achieve sales targets and maintain high service standards.
✨Demonstrate Customer Service Excellence
Think of scenarios where you've gone above and beyond for customers. Be ready to discuss how you handle complaints and ensure a luxury level of service, as this is crucial for building customer loyalty at Guerlain.
✨Be Ready to Discuss Sales Strategies
Familiarise yourself with common retail sales techniques and be prepared to share your ideas on how to achieve and exceed sales targets. Showing that you can think strategically about sales will impress the interviewers.
