At a Glance
- Tasks: Lead a team to achieve sales targets and provide exceptional customer experiences.
- Company: Join Guerlain, a prestigious fragrance house with a rich history and legacy in luxury.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: This is a maternity cover position, offering a chance to make a significant impact.
- Why this job: Be part of a renowned brand, fostering creativity and excellence in retail.
- Qualifications: 3+ years in fragrance/cosmetics sales; leadership and coaching experience preferred.
The predicted salary is between 30000 - 42000 £ per year.
POSITION: Account Manager - Maternity Cover
FULL TIME - 37.5 hours, 5 days
DEPARTMENT: Retail
LOCATION: Field Based,
REPORTS TO: Area Manager
DIRECT REPORTS: Beauty Consultants
Job Responsibilities
MAIN RESPONSIBILITIES
Business Strategy
- Ensure that your POS achieve sales and profitability targets.
- Achieve retail sales targets and contribute to store and services KPIs on a monthly basis.
- Sell Dior products by meeting our clients needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method.
- Educate customers on the Dior brand and on Dior products.
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
- Report on a weekly basis store performance to Retail Manager.
- Gather & report market and competition trends and identify opportunities for development in store, with Area Manager.
- Daily manage the team and ensure a good level of team spirit and energy.
- Ensure team are aware of and respect Dior strategy, goals and standards.
- Set realistic individual KPIs for the team.
- Coach and develop skills and knowledge of all team members using Dior tools and training materials.
- Transmit your passion for retail and spread a culture of excellence and continuous improvement.
- Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork.
- Oversee annual review process for all store employees.
- Assist in recruiting team members ensuring their development and retention.
- Manage payroll, overtime on in store system (Tamigo) ensuring all information is accurately tracked.
- Where required, liaise to support incentives calculations, disciplinary and global compliance with legal labour rules.
- Manage and lead team effort in clienteling and CRM activities.
- Animate actively the implementation and success of Dior launch plan and animations.
- Effectively manage internal and external communication to ensure successful events in store and/or remotely.
- Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service.
- Ensure high client and service centric mind-set in the team.
- Master and leverage client data to retain, recruit and grow client loyalty.
- Meet annual voice of client standards as defined by corporate (NPS + Dior service signature)
- Organize, set up and host in store events (e.g. beauty classes)
- Be responsible of operational excellence.
- Effectively organize and manage counter rotas according to team and boutique activity.
- Optimize stock levels and sell through by analysing your sales and communicating with back office.
- Ensure respect of all procedures towards sales, till, cash and stock management and report to AM f any issue.
- Ensure visual merchandising guidelines are applied to the highest standards.
- Ensure health and safety of teams are managed and in line with guidelines.
- Coordinate with retail team to ensure POS maintenance and logistics.
- Support on team IT needs and issues, ensure all processes are followed. Flag to relevant department if any outstanding issue.
- Manage relationships with the retailers and report to Retail Manager if any issue.
PERSON SPECIFICATION
Profile
- At least 3 years experience in a Fragrance/cosmetics sales role
- Experience within the retail market
- Experience working in a department store would be an advantage
- Proven sales record and ability to deliver on KPIs
- Experience motivating and leading a small team would be an advantage
- Coaching experience in a similar role
- Previous in store eventing experience.
MAISON
It all began with Pierre-Franois-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the Houses founder settled up his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women. The Houses reputation at the courts of Europe peaked when in 1853, for the marriage of Napoleon III and Empress Eugénie, Pierre-Franois-Pascal created his Eau de Cologne Impériale, which he gave to the young bride as a wedding present.
Since then, five successive generations of Guerlain perfumers have held the Houses creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials.
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Guerlain - Account Manager (Mat Cover) - Leicester employer: YouthBuild Newark
Guerlain is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to develop their skills and grow within the company. Located in Leicester, this role offers the unique opportunity to be part of a prestigious brand known for its commitment to excellence and innovation in the beauty industry, while also providing competitive benefits and a supportive environment that values teamwork and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guerlain - Account Manager (Mat Cover) - Leicester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like YouthBuild Newark, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like YouthBuild Newark!
We think you need these skills to ace Guerlain - Account Manager (Mat Cover) - Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at YouthBuild Newark, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at YouthBuild Newark and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show YouthBuild Newark that you’re ready to jump in and contribute right away!
How to prepare for a job interview at YouthBuild Newark
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
