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- Tasks: Manage CRM data in Salesforce, support users, and ensure data integrity.
- Company: Join the Youth Sport Trust, a charity dedicated to enhancing youth wellbeing through sport.
- Benefits: Enjoy hybrid working, generous leave, health plans, and volunteering days.
- Why this job: Make a real impact on young people's lives while working in a fun, innovative culture.
- Qualifications: Experience with CRM platforms, especially Salesforce, and strong data management skills required.
- Other info: Diversity is valued; all applicants are encouraged to apply.
An experienced CRM Manager or similar, you have a strong understanding of CRM platforms and data management. This is an incredible opportunity to use your expertise to make a difference. At the Youth Sport Trust we are passionate about building a brighter future for young people by harnessing the power of sport to enhance wellbeing, build leadership and raise achievement. Join us and together we can create impact for good.
We are now looking for a CRM Manager to take ownership of our CRM data in Salesforce and ensure it is maintained to support our business processes and reporting requirements. This will include providing day-to-day support for users as well as making sure the charity makes the most effective use of the system. Important will be the ability to guarantee the accuracy, integrity, completeness and security of data held. You will lead on the development of staff training as well as reports and dashboards in Salesforce. We will also look for you to collaborate with users and the IT team to identify and prioritise system improvements to ensure organisational objectives continue to be effectively met.
For this key position, you must have operated in a similar role and gained a strong understanding of CRM platforms and data management. A competent user of Salesforce, you will be familiar with visualisation tools such as Tableau, Power BI, or similar. You will also have a good understanding of data governance and data quality management. You will have sound knowledge of data architecture and privacy too.
Your technical abilities will be complemented by strong interpersonal, relationship building and planning skills. An effective project manager, you will also be comfortable working in a collaborative and matrix environment.
As a member of the team, we guarantee you will feel very much part of our mission and will experience fun, challenge and fulfilment in your role. Our values underpin everything we do, and we pride ourselves on a work culture which fosters innovation, creativity and personal passion. Benefits include generous annual leave entitlement, health cash plan, employee assistance programme and volunteering days. In 2023 we were ranked one of the best charities and mid-sized companies to work for in the UK.
If you are excited by the prospect of supporting millions of young people across the country to take part in more competitive school sport, we would like to hear from you. To apply please visit click the apply now button and complete an online application form.
The Youth Sport Trust believes that diversity drives excellence and that representation is important. The Youth Sport Trust therefore positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality.
Closing date: 27 April :59pm
Interviews planned for 8 May 2025 in Loughborough.
CRM Manager employer: Youth Sport Trust
Contact Detail:
Youth Sport Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities, especially in relation to data management and reporting. Consider taking a short online course or certification to boost your confidence and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with current or former employees of the Youth Sport Trust or similar organisations. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the CRM Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved data integrity and user training in previous roles. Highlighting your hands-on experience with CRM platforms will showcase your ability to make an immediate impact.
✨Tip Number 4
Research the Youth Sport Trust's mission and values thoroughly. Be ready to articulate how your personal values align with theirs, and think about how your skills can contribute to their goal of enhancing young people's wellbeing through sport.
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CRM Manager. Familiarise yourself with Salesforce and data management principles, as well as the specific needs of the Youth Sport Trust.
Tailor Your CV: Highlight your experience with CRM platforms, particularly Salesforce, and any relevant data management skills. Use specific examples to demonstrate your ability to maintain data integrity and support users effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the mission of the Youth Sport Trust. Discuss how your skills and experiences align with their goals, and mention your understanding of data governance and quality management.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Youth Sport Trust
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Salesforce and its functionalities. Be prepared to discuss how you've used it in previous roles, particularly in data management and reporting.
✨Showcase Your Data Governance Knowledge
Be ready to talk about your experience with data quality management and privacy. Highlight any specific strategies you've implemented to ensure data integrity and security in past positions.
✨Demonstrate Your Interpersonal Skills
Since this role involves collaboration with various teams, prepare examples that showcase your relationship-building skills. Think of times when you successfully worked with others to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a CRM context. Prepare scenarios where you had to identify system improvements or train staff on new processes, and explain how you approached these challenges.
