Membership Services and Data Officer in Gateshead

Sing Up is a music education company that believes in the power of singing to transform lives. We support schools, teachers and music practitioners through high-quality resources and training. We are looking for a proactive, organised and data-confident Membership Services and Data Officer to help us deliver an excellent experience for schools and partner organisations through our Partner Membership offer.

We are an innovative and future focused team, who share a passion for improving the ways in which education supports children and young people to achieve their potential, particularly in the context of emerging technologies, creativity and the arts. We recognise that continuously strengthening our operational foundations is essential to leveraging these opportunities, and this role plays a key part in making that happen within our Partner Membership services.

About the Role

You will support Sing Up’s work with schools and partner organisations by providing reliable Partner Membership administration and reporting, ensuring accurate membership data management, and improving operational workflows that strengthen stakeholder experience and service delivery. The role will also assist with customer support and other operational activities where needed, ensuring a responsive and joined-up service across the organisation. This is a varied, impact-focused role combining Partner Membership support, data management and operational reporting, alongside practical process improvement. You’ll collaborate with colleagues across the business to strengthen service delivery and provide a joined-up, responsive service for schools and partners.

What you’ll be doing

• CRM/spreadsheet data accuracy and hygiene.
• Regular and ad hoc reporting (CRM reporting, Excel pivots/charts, trend insights).
• Practical process improvements across membership workflows.
• Support for customer enquiries and wider ops tasks as needed.

What we’re looking for

You’re genuinely excited by supporting schools and partners, and you take pride in doing things properly. You’re proactive, highly organised and naturally detail‑focused, with strong data discipline and confidence using Excel for operational reporting (pivots, charts and trend summaries). You communicate clearly, solve problems calmly, and you’re motivated to spot inefficiencies and follow through with practical process improvements, while working well independently (including remotely) and in a small team.

Further job details

Salary and benefits: £28,000 to £30,000 per annum, generous holiday allowance and other benefits.
Contract Type: Permanent, Full Time 37.5 hours per week
Location: UK Wide. Depending on location either fully remote home-working, or hybrid working (home and office based) when close proximity to Sing Up’s Gateshead office.

Contact: If you would like to discuss the role before applying, please contact us by calling +44 (0) 204 566 9666 or email opportunities@singup.org.

Our workforce is diverse in many areas but underrepresented in others. We understand how people with different lived experience can enrich the work we do, and for this reason, we welcome and encourage applications from people from the Global Majority and ethnically diverse backgrounds, people with a lived experience of disability, and people from the LGBTQIA+ community. Shortlisting will be anonymised.

How to apply: Applications by CV plus covering letter in your preferred format to opportunities@singup.org explaining your suitability for the role and demonstrating how your skills and experience match the job specification. We don’t necessarily expect applicants to come with all the skills and experience stated within the job specification, but the willingness and aptitude to develop them is essential. If you have a disability or need to submit your application in an alternative way please let us know.

Closing date: 10pm, 22 February 2026. Further anticipated recruitment dates, which may be subject to change: Shortlisting: w/c 23 February 2026. Interviews: w/c 2 March 2026.

When submitting your application, we process your personal data in accordance with our Recruitment Privacy Notice.

About us: We are an award-winning organisation which makes transformative change happen in schools to enhance children’s development and learning through the power of music and singing. Developed by teachers and experts, we have been supporting schools’ singing for over a decade, and today Sing Up’s digital platform is used by teachers around the world. We are passionate about giving all children and young people opportunities to sing and make music – for personal enjoyment, to support learning and to help them to develop lasting tools to express themselves with confidence and creativity.

Our commitment to Equity, Diversity and Inclusion: We are committed to educating ourselves, addressing the barriers to equality, equity, and diversity, and creating an inclusive environment. This matters to us because if we fail to reflect the wider society in all we do, we know we risk becoming less relevant and too narrow in our focus. In the coming years we will be looking for new ways to cherish our existing customers and engage with communities we haven’t connected with before.

Our commitment towards anti-racism: At Sing Up, we are actively working to become an anti-racist organisation. This means we are committed to unlearning white supremacy and the legacies of colonisation in our structures, practices, and thinking. We expect all team members to join us in this ongoing work – developing racial literacy with openness, humility, and a willingness to reflect, learn, and grow. Our anti-racist practices include:

• Embedding anti-racism in our work, including regular reflective sessions and learning opportunities.
• Reviewing and revising our language, resources, and communications to challenge colonial narratives and promote inclusive representation.
• Partnering with organisations and individuals from underrepresented communities to co-create content and deliver training.
• Auditing our policies and decision-making processes to identify and dismantle systemic bias.
• Creating space for honest dialogue and feedback, and ensuring accountability across all levels of the organisation.

We know this work is never finished, and we are committed to doing it with integrity and care.