Overview
This exciting new offering is aimed at those who are aged between 16-26, pose little or no risk to the public and who want to be mentored, upskilled or coached. We want to support people who are open to advice and want to turn their life around.
What difference will you make?
The impact you would have as Service Manager will reach a number of stakeholders, as the main stakeholders for this role would be partner organisations who provide mentees to Youth Mix; as well as mentors who volunteer for Youth Mix and as such you will be ensuring their needs are supported as required.
What are we looking for?
- Must have experience in running a mentoring type programme, or working in an environment where the process of going through a mentoring service is well understood.
- Be able to problem solve, think on their feet and provide solutions at pace.
- Must be able to follow processes and procedures and be proactive in identifying areas of improvement.
- Must have experience of managing people.
- Must be professional and have worked in a client facing environment.
- Ideally have experience of working with young people.
- Ideally have experience of engaging or working with volunteers.
- Understand safeguarding requirements.
- UK charity experience of working in a small charity would be useful.
What will you be doing?
We are seeking an experienced Service Manager to join our team, managing our exciting mentoring offering - Brighter Tomorrow. This role reports to the CEO/Chief of Staff but will also work closely with the HR Manager and other key project people.
As the Service Manager, you will have the responsibility to manage our Brighter Tomorrow strategy, partnerships, relationships and leading on the day-to-day operations.
Your role will involve
- Leading the Brighter Tomorrow strategy for Youth Mix.
- Working with our partner organisations and growing the service.
- Day-to-day management of the Brighter Tomorrow (and team members).
- Ensuring the smooth running of the service and that mentor and mentee expectations are met.
- Ensuring policies are followed, specifically safeguarding controls are followed to protect our young people who use the service.
- Working with the Mentor Liaison Officer to ensure mentors are supported.
- Ensuring any issues or concerns are escalated to the Chief of Staff or CEO appropriately.
- Ensuring all documentation for Brighter Tomorrow are up to date and amended if necessary.
- Taking part in the monthly catch‑up meetings to report on progress.
- Supporting other members of the team if required.
