At a Glance
- Tasks: Support the Hostel Manager in day-to-day operations and create an exceptional guest experience.
- Company: Join YHA, a social enterprise dedicated to enriching lives through hospitality.
- Benefits: Enjoy 10 free hostel stays per year, staff discounts, and well-being support.
- Other info: Robust training and personal growth opportunities in a friendly, inclusive team.
- Why this job: Dive into a dynamic role with hands-on responsibilities in a stunning location.
- Qualifications: Experience in hospitality or customer service; food safety qualifications are a plus.
The predicted salary is between 28400 - 33600 € per year.
Seasonal, flexible contract - March to November 2026
£13.63 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £74.62 per week.
Are you looking for a fun and varied job in hospitality management? YHA The Sill at Hadrian's Wall are looking for a Duty Manager to support the Hostel Manager! YHA The Sill at Hadrian's Wall is located a stone's throw from the nearly 2000 year old Hadrian's Wall, with stunning views and historical landmarks spread through the entire area.
As a Duty Manager you'll support the Hostel and Deputy Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have an exceptional experience at this exceptional hostel. With wide ranging duties, from housekeeping, catering, welcoming guests and liaising with YHA's internal teams and locally, this role is hands-on and perfect for a dynamic individual looking to dive into the role.
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Access to support via our Employee Assistance Program
What will you be doing as a Duty Manager?
We are a friendly team and will provide the training required for you to undertake the role. Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?
Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
We provide a robust induction, ongoing training, and opportunities for personal growth.
If you require reasonable adjustments during the recruitment process, please get in touch by emailing.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
Duty Manager (Full Time) employer: Youth Hostels Association
YHA The Sill at Hadrian's Wall is an exceptional employer that offers a vibrant work culture in the heart of a historical landscape. With a focus on employee well-being, staff enjoy benefits such as free hostel stays, discounts, and comprehensive training opportunities that foster personal and professional growth. Join our friendly team and be part of a mission-driven organisation dedicated to enriching lives through memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Full Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YHA and its mission. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to hospitality management. Think about your past experiences and how they relate to the role of Duty Manager. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your personality! The role is hands-on and dynamic, so let your enthusiasm shine through during the interview. Share why you love working in hospitality and how you can contribute to creating an exceptional experience for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Duty Manager (Full Time)
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating great experiences for guests and supporting your team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your relevant experience in hospitality and any leadership roles you've had. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our YHA Jobs website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about the benefits of working with us there!
How to prepare for a job interview at Youth Hostels Association
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Duty Manager at YHA. Familiarise yourself with the day-to-day tasks like guest check-ins, food service, and team management. This will help you demonstrate your enthusiasm and readiness to dive into the role.
✨Showcase Your Hospitality Experience
Be prepared to discuss your previous experience in hospitality or customer service. Think of specific examples where you delivered exceptional service or managed a team. This will highlight your suitability for creating a great environment for both guests and staff.
✨Demonstrate Team Spirit
YHA values collaboration, so be ready to talk about how you foster teamwork. Share instances where you supported colleagues or contributed to a positive work atmosphere. This will show that you’re not just a manager but also a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how YHA supports personal growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
