At a Glance
- Tasks: Support the Hostel Manager and ensure guests have an exceptional experience.
- Company: Join YHA, a social enterprise enriching lives through amazing hostel stays.
- Benefits: Enjoy 10 free hostel nights per year and exclusive staff discounts.
- Other info: Flexible hours, training provided, and opportunities for personal growth.
- Why this job: Dive into a hands-on role in hospitality management with stunning views.
- Qualifications: Experience in customer service and team management is a plus.
The predicted salary is between 11 - 16 £ per hour.
YHA The Sill at Hadrian's Wall, Bardon Mill, Northumberland, NE47 7AN
Seasonal, flexible contract - March to November 2026
25 - 42.5 hours per week
£13.63 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £74.62 per week
Are you looking for a fun and varied job in hospitality management? YHA The Sill at Hadrian's Wall are looking for a Duty Manager to support the Hostel Manager!
As a Duty Manager you'll support the Hostel and Deputy Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have an exceptional experience at this exceptional hostel. With wide ranging duties, from housekeeping, catering, welcoming guests and liaising with YHA's internal teams and locally, this role is hands-on and perfect for a dynamic individual looking to dive into the role.
Why work for YHA?
- Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Duty Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?
Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests. To provide this service we are looking for candidates who have:
- Experience of working face-to-face with customers
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
- Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email jobs@yha.org.uk
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal.
If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Duty Manager in Bardon Mill employer: Youth Hostels Association
YHA The Sill at Hadrian's Wall offers a vibrant and supportive work environment where employees can thrive in the hospitality sector. With a focus on personal growth, staff enjoy numerous benefits including free hostel stays, discounts, and access to an Employee Assistance Program, all while working in a stunning location steeped in history. Join our friendly team and be part of a mission-driven organisation that values inclusivity and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Duty Manager in Bardon Mill
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Youth Hostels Association are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Seasonal Duty Manager in Bardon Mill
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Youth Hostels Association.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Youth Hostels Association. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Youth Hostels Association
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
