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- Tasks: Support daily hostel operations and create an exceptional guest experience.
- Company: Join YHA, a social enterprise enriching lives through hospitality.
- Benefits: Enjoy 10 free hostel stays yearly and exclusive staff discounts.
- Other info: Flexible seasonal contract with opportunities for personal growth.
- Why this job: Dive into a dynamic role with hands-on responsibilities in a stunning location.
- Qualifications: Experience in hospitality or customer service is preferred.
The predicted salary is between 24 - 30 £ per hour.
Seasonal, flexible contract - March to November 2026
£13.63 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £74.62 per week.
Are you looking for a fun and varied job in hospitality management? YHA The Sill at Hadrian's Wall is looking for a Duty Manager to support the Hostel Manager! YHA The Sill at Hadrian's Wall is located a stone's throw from the nearly 2000 year old Hadrian's Wall, with stunning views and historical landmarks spread through the entire area.
As a Duty Manager you'll support the Hostel and Deputy Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have an exceptional experience at this exceptional hostel. With wide ranging duties, from housekeeping, catering, welcoming guests and liaising with YHA's internal teams and locally, this role is hands-on and perfect for a dynamic individual looking to dive into the role.
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Access to support via our Employee Assistance Program
What will you be doing as a Duty Manager?
We are a friendly team and will provide the training required for you to undertake the role:
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?
Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service.
- Food safety level 2 and APLH level 2 qualifications (desirable).
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel.
We provide a robust induction, ongoing training, and opportunities for personal growth.
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
For more information about our recruitment process, visit the job website. Once the hiring manager has reviewed your application we will contact shortlisted candidates.
If you require reasonable adjustments during the recruitment process, please get in touch by emailing.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
Full Time Duty Manager in Bardon Mill employer: Youth Hostels Association
Contact Detail:
Youth Hostels Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Duty Manager in Bardon Mill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YHA and its mission. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate your experience in hospitality management.
✨Tip Number 3
Show your personality! The role is all about creating a great atmosphere for guests and team members. Let your enthusiasm and passion for hospitality shine through during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find all the info you need about the role and benefits right there.
We think you need these skills to ace Full Time Duty Manager in Bardon Mill
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Duty Manager role. Highlight your relevant experience in hospitality and customer service, and don’t forget to mention any specific skills that match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our YHA Jobs website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our awesome benefits there!
How to prepare for a job interview at Youth Hostels Association
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Duty Manager entails. Familiarise yourself with the day-to-day responsibilities like managing teams, guest check-ins, and food service. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Hospitality Experience
Be prepared to discuss your previous experience in hospitality or customer service. Think of specific examples where you delivered exceptional service or managed a team effectively. This will show that you have the skills needed to create a great environment for both staff and guests.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the hostel's culture, team dynamics, or training opportunities. This not only shows your interest but also helps you gauge if this is the right fit for you.
✨Demonstrate Your Team Spirit
As a Duty Manager, you'll be working closely with a team. Share examples of how you've fostered collaboration and inclusivity in past roles. Highlighting your ability to support and guide others will resonate well with the interviewers.