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- Tasks: Support daily hostel operations and create an exceptional guest experience.
- Company: Join YHA, a social enterprise enriching lives through hospitality.
- Benefits: Enjoy 10 free hostel stays yearly and exclusive staff discounts.
- Other info: Flexible seasonal contract with opportunities for personal growth.
- Why this job: Dive into a dynamic role with hands-on responsibilities in a stunning location.
- Qualifications: Experience in hospitality or customer service is preferred.
The predicted salary is between 11 - 16 £ per hour.
Seasonal, flexible contract - March to November 2026
£13.63 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £74.62 per week.
Are you looking for a fun and varied job in hospitality management? YHA The Sill at Hadrian's Wall are looking for a Duty Manager to support the Hostel Manager! YHA The Sill at Hadrian's Wall is located a stone's throw from the nearly 2000 year old Hadrian's Wall, with stunning views and historical landmarks spread through the entire area.
As a Duty Manager you'll support the Hostel and Deputy Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have an exceptional experience at this exceptional hostel. With wide ranging duties, from housekeeping, catering, welcoming guests and liaising with YHA's internal teams and locally, this role is hands-on and perfect for a dynamic individual looking to dive into the role.
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Access to support via our Employee Assistance Program
What will you be doing as a Duty Manager?
We are a friendly team and will provide the training required for you to undertake the role:
- Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?
Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service.
- Food safety level 2 and APLH level 2 qualifications (desirable).
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel.
We provide a robust induction, ongoing training, and opportunities for personal growth.
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
For more information about our recruitment process, visit the job website. Once the hiring manager has reviewed your application we will contact shortlisted candidates.
If you require reasonable adjustments during the recruitment process, please get in touch by emailing.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
Duty Manager Hospitality in Bardon Mill employer: Youth Hostels Association
Contact Detail:
Youth Hostels Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager Hospitality in Bardon Mill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YHA and its mission. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to hospitality management. Think about your past experiences and how they relate to the role of Duty Manager. We want to hear your stories, so make them engaging!
✨Tip Number 3
Show off your personality! The hospitality industry thrives on great customer service, so let your warmth and enthusiasm shine through during the interview. Remember, they’re looking for someone who can create an exceptional experience for guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Duty Manager Hospitality in Bardon Mill
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share any experiences you've had in customer service or management that highlight your enthusiasm for creating great guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant skills and experiences that match the job description, like your ability to manage teams and ensure a clean, welcoming environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our YHA Jobs website! It’s the best way for us to receive your details and keep track of your application progress.
How to prepare for a job interview at Youth Hostels Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role. Familiarise yourself with the day-to-day responsibilities and how they contribute to creating an exceptional experience for guests. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Hospitality Experience
Be ready to discuss your previous experience in hospitality or customer service. Think of specific examples where you've managed a team or delivered quality service. Highlight any relevant qualifications, like food safety or IT skills, as these will show you're prepared for the hands-on nature of the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hostel's culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Emphasise Team Collaboration
As a Duty Manager, you'll be guiding and supporting team members. Share examples of how you've fostered a collaborative work environment in the past. This will demonstrate your leadership skills and ability to create a positive atmosphere for both staff and guests.