At a Glance
- Tasks: Support the Hostel Manager in day-to-day operations and create an exceptional guest experience.
- Company: Join YHA, a social enterprise dedicated to enriching lives through hospitality.
- Benefits: Enjoy 10 free hostel stays per year, staff discounts, and well-being support.
- Other info: Robust training and personal growth opportunities in a friendly, inclusive team.
- Why this job: Dive into a dynamic role in hospitality management with stunning views and historical landmarks.
- Qualifications: Experience in hospitality or customer service; food safety qualifications are a plus.
The predicted salary is between 28400 - 33600 £ per year.
Seasonal, flexible contract - March to November 2026
£13.63 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £74.62 per week.
Are you looking for a fun and varied job in hospitality management? YHA The Sill at Hadrian's Wall are looking for a Duty Manager to support the Hostel Manager! YHA The Sill at Hadrian's Wall is located a stone's throw from the nearly 2000 year old Hadrian's Wall, with stunning views and historical landmarks spread through the entire area.
As a Duty Manager you'll support the Hostel and Deputy Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have an exceptional experience at this exceptional hostel. With wide ranging duties, from housekeeping, catering, welcoming guests and liaising with YHA's internal teams and locally, this role is hands-on and perfect for a dynamic individual looking to dive into the role.
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Access to support via our Employee Assistance Program
What will you be doing as a Duty Manager?
We are a friendly team and will provide the training required for you to undertake the role. Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?
Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
We provide a robust induction, ongoing training, and opportunities for personal growth.
If you require reasonable adjustments during the recruitment process, please get in touch by emailing.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
Duty Manager (Full Time) in Bardon Mill employer: Youth Hostels Association
YHA The Sill at Hadrian's Wall is an exceptional employer that offers a vibrant and supportive work environment in the heart of a stunning historical location. With a focus on employee well-being, we provide generous benefits such as free hostel stays, discounts, and comprehensive training opportunities to foster personal and professional growth. Join our friendly team and be part of a mission-driven organisation dedicated to enriching lives through memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Full Time) in Bardon Mill
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Youth Hostels Association. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Youth Hostels Association
Don't be shy about reaching out to Youth Hostels Association directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager (Full Time) in Bardon Mill
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Youth Hostels Association and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Youth Hostels Association
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
