At a Glance
- Tasks: Manage group sales enquiries and convert leads into bookings while delivering exceptional service.
- Company: Join YHA, a vibrant organisation focused on inclusivity and personal growth.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and access to well-being support.
- Other info: Flexible working with opportunities for career advancement and personal development.
- Why this job: Build relationships, achieve targets, and make a real impact in a dynamic environment.
- Qualifications: Experience in sales or customer-facing roles with strong communication skills.
The predicted salary is between 25200 - 25200 £ per year.
Hybrid - Home Working + 2 days per week at Head Office (DE4 3YH)
Fixed term: October 2026 to October 2027
37.5 hours per week
£25,200 per annum
If you enjoy building relationships, uncovering customer needs and converting enquiries into sales, this could be the perfect opportunity. You'll manage group enquiries across phone, email and web channels, guiding customers from their initial enquiry through to booking while delivering outstanding service.
What will you be doing as a Group Sales Advisor?
- Managing inbound group sales enquiries
- Converting leads into bookings and achieving sales targets
- Maximising every sales opportunity through upselling and tailored solutions
- Building strong customer relationships to encourage repeat business
- Following up enquiries to improve conversion rates
- Maintaining accurate customer records and booking information
- Delivering a high-volume, high-quality sales service
What Skills and Experience do you need to be a Group Sales Advisor?
- Proven experience in a sales, telesales, contact centre or customer-facing sales role
- A track record of achieving targets and converting enquiries into sales
- Strong communication and relationship-building skills
- Confident IT user, including Microsoft Office applications
- Ability to work effectively in a fast-paced environment
- Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description. Our current office opening hours are 9am to 5pm, Monday to Friday. We will require flexibility to work as required to cover telephone opening hours, this may include occasional Saturdays and Bank Holidays.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. For more information about how we are creating an inclusive workplace please visit our jobs website.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Sales Advisor employer: Youth Hostels Association (England & Wales)
YHA Ilam Hall offers a unique opportunity to work in a stunning Victorian mansion set in the heart of the Peak District, where you can lead a passionate team dedicated to providing exceptional experiences for guests. With a strong focus on employee well-being, YHA provides generous benefits including free hostel stays, discounts, and access to an Employee Assistance Program, all while fostering a supportive and inclusive work culture that prioritises personal growth and development. Join us at YHA, where your contributions will make a meaningful impact on the lives of young people and the community.
Contact Details:
Youth Hostels Association (England & Wales) Recruitment Team
